Fairhallow Travel - Master Services Agreement v2
Documentdraft Fairhallow Travel: documents · contract · draft · 2024-11-25
Unsigned draft MSA prepared 25 Nov 2024 for a Growth subscription, 1 Jan 2025 to 31 Dec 2025. Availability 99.5%, P1 first response 1 hour. Subscription £39,600 after a 10% first-term discount, plus £12,000 implementation.
What it says
What this says
Current to 11 Oct 26Unsigned draft MSA prepared 25 Nov 2024 for a Growth subscription, 1 Jan 2025 to 31 Dec 2025. Availability 99.5%, P1 first response 1 hour. Subscription £39,600 after a 10% first-term discount, plus £12,000 implementation.
What it is: a draft Master Services Agreement prepared by Tom Ashdown, stating "Not binding until signed by both parties." The signature block is empty, so the text does not show that it was ever executed.
Commits: Growth tier at £44,000 less 10% gives £39,600 a year, plus £12,000 one-off implementation, total contract value £51,600. Service levels are 99.5% availability and 1 hour P1 first response, billed annually in advance on 30 days from invoice.
Unusual: a 10% discount on the first term only. Credits are availability only: "Data freshness is not a credited measure on the Growth tier."
Not settled: the connector list, the customer's named signatory and the data protection wording are open. Any executed order form would override this draft, and the text does not show whether one exists.
As found in this document
Current to 9 Oct 26- Date end31 Dec 2025Source: object_read:doc_020_004
- Date start1 Jan 2025Source: object_read:doc_020_004
- Price£39,600Source: object_read:doc_020_004
- Availability99.5%Source: object_read:doc_020_004
- P1 first response1 hourSource: object_read:doc_020_004
- Service credit10% of one month's fee, for an availability breach10% of one month's fee, for an availability breach · Source: object_read:doc_020_004
- Annual recurring subscription£39,600Source: object_read:doc_020_004
- One-off implementation£12,000Source: object_read:doc_020_004
- Total contract value£51,600Source: object_read:doc_020_004
- Billing frequencyannual, in advanceSource: object_read:doc_020_004
- Payment terms30 days from invoiceSource: object_read:doc_020_004
The document
Body
Fairhallow Travel - Master Services Agreement v2
Status: Draft. Prepared by Tom Ashdown, Account Executive, BB-Demo, on 25 Nov 2024. Not binding until signed by both parties. Commercial points remain open for Fairhallow Travel's review.
Parties
| Party | Role |
|---|---|
| BB-Demo | Supplier of the company brain, built and run inside the customer's own Snowflake account |
| Fairhallow Travel | Customer, a business travel management company based in Manchester |
Account owner at BB-Demo: Tom Ashdown. Customer success manager: Marcus Bell.
Term
- Start date: 1 Jan 2025
- End date: 31 Dec 2025
- Billing frequency: annual, in advance
- Payment terms: 30 days from invoice
Order lines
| SKU | Description | Qty | Unit price | Discount | Net |
|---|---|---|---|---|---|
| SUB-GROWTH | Company Brain – Growth (annual subscription) | 1 | £44,000 | 10% | £39,600 |
| IMP-GROWTH | Implementation – Growth (8 weeks, up to 8 connectors) | 1 | £12,000 | 0% | £12,000 |
The implementation fee is one-off. The discount applies to the first term only.
Contract value
Read the whole document (2,287 characters)
| Item | Amount |
|---|---|
| Annual recurring subscription | £39,600 |
| One-off implementation | £12,000 |
| Total contract value | £51,600 |
Service levels
| Measure | Commitment |
|---|---|
| Availability | 99.5% |
| P1 first response | 1 hour |
| Service credit | 10% of one month's fee, for an availability breach |
Credits under this agreement are based on availability only. Data freshness is not a credited measure on the Growth tier.
Services included
The Growth tier covers several teams, pages, chat and search, the dashboards builder and quarterly business reviews. Connectors are configured during implementation and the brain reads from the customer's chosen systems into its Snowflake account.
Open points
- Fairhallow Travel to confirm the list of connectors to be live at go-live.
- Fairhallow Travel to confirm the named signatory for its side.
- Legal wording on data protection to be reviewed by the customer's team before signature.
Signature
| BB-Demo | Fairhallow Travel | |
|---|---|---|
| Name | ||
| Title | Account Executive | Authorised signatory |
| Date |
This draft will be superseded by the signed copy once both parties have executed it.
Unusual terms
Current to 9 Oct 26- 10% discount on first term only
- credits for availability only, not data freshness