Quaystead Marine Services - Master Services Agreement (signed)
Documentexecuted Quaystead Marine Services: documents · contract · executed · 2024-12-13
Executed Master Services Agreement for the Starter tier and four-week implementation, signed 13 Dec 2024. Starter subscription £19,500 a year, implementation £6,000, availability 99.5%, P1 first response 4 business hours. Runs 1 Jan 2025 to 31 Dec 2025.
What it says
What this says
Current to 11 Oct 26Executed Master Services Agreement for the Starter tier and four-week implementation, signed 13 Dec 2024. Starter subscription £19,500 a year, implementation £6,000, availability 99.5%, P1 first response 4 business hours. Runs 1 Jan 2025 to 31 Dec 2025.
What it is: the executed MSA between BB-Demo Limited and Quaystead Marine Services for the Starter tier plus implementation. Tom Ashdown signed for BB-Demo on 13 Dec 2024; the customer signed as Authorised Signatory, with no name or role given.
Commits: subscription £19,500 annual and implementation £6,000 one-off, total contract value £25,500, payable within 30 days of invoice. Service levels are 99.5% availability, 4 business hours P1 first response and a refresh by 07:00 UK time each business day.
Unusual: the renewal clause says the subscription renews for a further year at the then-current list price unless either party gives 90 days' notice. Service credit is 5% of one month's subscription fee for availability only.
Not settled: the document does not show whether notice was given or what price applied after the stated end date. It names no connector go-live dates, and the data processing agreement is a separate document.
As found in this document
Current to 9 Oct 26- Date end31 Dec 2025Source: object_read:doc_017_004
- Date renewal31 Dec 2025Source: object_read:doc_017_004
- Date signed13 Dec 2024Source: object_read:doc_017_004
- Date start1 Jan 2025Source: object_read:doc_017_004
- Price£19,500Source: object_read:doc_017_004
- Subscription fee£19,500 annualSource: object_read:doc_017_004
- Implementation fee£6,000 one-off, invoiced on signature£6,000 one-off, invoiced on signature · Source: object_read:doc_017_004
- Total contract value£25,500Source: object_read:doc_017_004
- Payment termsPayment due within 30 days of invoicePayment due within 30 days of invoice · Source: object_read:doc_017_004
- Availability99.5%Source: object_read:doc_017_004
- P1 first response4 business hoursSource: object_read:doc_017_004
- Data refreshby 07:00 UK time each business dayby 07:00 UK time each business day · Source: object_read:doc_017_004
- Service credit5% of one month's subscription fee if availability falls below the threshold in any calendar month5% of one month's subscription fee if availability falls below the threshold in any calendar month · Source: object_read:doc_017_004
- Notice to end90 days' notice to end on the renewal date90 days' notice to end on the renewal date · Source: object_read:doc_017_004
The document
Body
Quaystead Marine Services - Master Services Agreement
1. Parties
This Master Services Agreement is between BB-Demo Limited, a company registered in England ("BB-Demo"), and Quaystead Marine Services ("Customer"), effective from 1 January 2025 to 31 December 2025.
2. Services
BB-Demo will provide the Company Brain Starter tier and implementation services on the terms below.
3. Service Description
3.1 Subscription
Company Brain – Starter gives Customer one team, up to 15 users (soft limit), four data connectors (hard limit), search and chat interface, and six-monthly check-ins.
3.2 Implementation
A four-week programme to set up connectors, map data, train one team, and validate that Customer can ask questions independently.
4. Fees and Billing
| Line | Unit | Qty | Unit Price | Total |
|---|---|---|---|---|
| Company Brain – Starter | annual | 1 | £19,500 | £19,500 |
| Implementation – Starter | one-off | 1 | £6,000 | £6,000 |
| Total contract value | £25,500 |
Subscription fee invoiced in advance on 1 January 2025. Implementation fee invoiced on signature. Payment due within 30 days of invoice.
5. Term and Renewal
Read the whole document (2,527 characters)
This agreement runs from 1 January 2025 to 31 December 2025. Either party must give 90 days' notice to end on the renewal date. If neither party gives notice, the subscription renews for a further year at the then-current list price.
6. Service Levels
| Measure | Starter |
|---|---|
| Availability | 99.5% |
| P1 first response | 4 business hours |
| Data refresh | by 07:00 UK time each business day |
BB-Demo credits Customer 5% of one month's subscription fee if availability falls below the threshold in any calendar month.
7. Data Protection
BB-Demo and Customer will execute a Data Processing Agreement before service begins.
8. Confidentiality
Each party holds the other's confidential information in confidence and uses it only to perform this agreement. Confidential information excludes information already public or independently derived.
9. Liability
BB-Demo's total liability under this agreement is the fees paid or payable in the 12 months preceding the claim. This does not exclude liability for death, fraud or indemnification.
10. Governing Law
This agreement is governed by English law and the exclusive jurisdiction of the English courts.
Executed
For BB-Demo Limited
Tom Ashdown, Account Executive
13 Dec 2024
For Quaystead Marine Services
Authorised Signatory
13 Dec 2024
Unusual terms
Current to 9 Oct 26- Auto-renewal for a further year at then-current list price
- 90 days' notice to end
- Liability capped at fees paid or payable in the 12 months preceding the claim