Quaystead Marine Services - Proposal
Documentfinal Quaystead Marine Services: documents · proposal · final · 2024-10-22
Proposal from Tom Ashdown for a Starter-tier company brain: £19,500 annual subscription plus £6,000 implementation, £25,500 total. Quotes 99.5% availability and P1 response within 4 business hours. Not an executed order form.
What it says
What this says
Current to 11 Oct 26Proposal from Tom Ashdown for a Starter-tier company brain: £19,500 annual subscription plus £6,000 implementation, £25,500 total. Quotes 99.5% availability and P1 response within 4 business hours. Not an executed order form.
What it is: a sales proposal dated 22 Oct 2024, prepared by Tom Ashdown, Account Executive. It is filed as final but is a proposal, so it is an offer, not a contract.
Commits: it states "Availability 99.5%. P1 support response within 4 business hours." It also states nightly refresh "by 07:00 UK time on business days" and a service credit of "5% of one month's subscription fee" if availability falls below 99.5% in a calendar month.
Price: the table shows a Starter annual subscription at £19,500 and implementation at £6,000, total £25,500. It says the subscription "renews annually on the same terms", which is the proposal's wording, not a signed term.
Not settled: the document does not show who signed, or whether an order form was executed. Onboarding is planned for 1 January 2025, and the proposal does not say whether it happened. Contracted terms must be checked against the executed order form.
As found in this document
Current to 9 Oct 26- Price£19,500Source: object_read:doc_017_002
- Availability99.5%Source: object_read:doc_017_002
- P1 support responsewithin 4 business hoursSource: object_read:doc_017_002
- Nightly data refreshcomplete by 07:00 UK time on business dayscomplete by 07:00 UK time on business days · Source: object_read:doc_017_002
- Service credit5% of one month's subscription fee if availability falls below 99.5% in any calendar month5% of one month's subscription fee if availability falls below 99.5% in any calendar month · Source: object_read:doc_017_002
- Starter annual subscription£19,500Source: object_read:doc_017_002
- Implementation - Starter£6,000 (4 weeks, up to 4 connectors)£6,000 (4 weeks, up to 4 connectors) · Source: object_read:doc_017_002
- Total£25,500Source: object_read:doc_017_002
- RenewalSubscription renews annually on the same termsSubscription renews annually on the same terms · Source: object_read:doc_017_002
- Onboarding start1 January 2025, running for four weeks1 January 2025, running for four weeks · Source: object_read:doc_017_002
The document
Body
Quaystead Marine Services - Proposal
The Opportunity
Quaystead Marine Services manages towage, pilotage support and marine engineering operations across multiple systems. Your CRM holds customer contracts, your ticketing system tracks jobs, your email is the operational record. Every job requires teams to hop between systems to answer simple questions: which customer owns this job, when was it last booked, and what do we know about their insurance status?
The Company Brain connects these systems into one queryable layer inside your Snowflake account. Your teams ask natural questions and get answers without building reports, running queries or reconciling spreadsheets by hand.
What We'll Build
Starter tier, built over four weeks:
- One team access, up to 15 users
- Four data connectors: your CRM, ticketing system, email and one additional system of your choice
- Chat and search interface to ask questions across all connected data
- Pages for standing questions about customer contracts, active jobs and team capacity
Read the whole document (2,118 characters)
Implementation includes connector setup, data mapping, initial user training for one team, and support until your first independent questions run reliably.
Investment
| Item | Cost |
|---|---|
| Company Brain – Starter annual subscription | £19,500 |
| Implementation – Starter (4 weeks, up to 4 connectors) | £6,000 |
| Total | £25,500 |
Subscription renews annually on the same terms. No hidden fees or connector charges.
Service Level
Availability 99.5%. P1 support response within 4 business hours. Nightly data refresh complete by 07:00 UK time on business days.
Service credit: 5% of one month's subscription fee if availability falls below 99.5% in any calendar month.
Next Steps
- Review and sign the Master Services Agreement and Order Form
- Onboarding starts 1 January 2025, running for four weeks
- Implementation runs during UK business hours with your project lead
Let's connect your data. We'll work with your team on connector priorities and user training.
Prepared by: Tom Ashdown, Account Executive, BB-Demo
22 Oct 2024