Wexmoor Property Group - Master Services Agreement (signed)
Documentexecuted Wexmoor Property Group: documents · contract · executed · 2026-01-16
Executed MSA signed 16 Jan 2026 for the Growth tier. Availability 99.5%, P1 first response 1 business hour, annual fee £50,000 plus £12,000 one-off implementation. Initial term runs 2 Feb 2026 to 1 Feb 2027.
What it says
What this says
Current to 11 Oct 26Executed MSA signed 16 Jan 2026 for the Growth tier. Availability 99.5%, P1 first response 1 business hour, annual fee £50,000 plus £12,000 one-off implementation. Initial term runs 2 Feb 2026 to 1 Feb 2027.
What it is: the executed Master Services Agreement between BB-Demo and Wexmoor Property Group, signed 16 Jan 2026 by Jordan Pike for BB-Demo. The customer signatory is shown only as an authorised signatory, with no name.
Commits: the Growth subscription at £50,000 a year, billed annually in advance, plus a £12,000 one-off implementation. Invoices are "payable within 30 days of the invoice date", and the service credit is "10% of one month's fee, for each month with an availability breach".
Unusual: the £50,000 matches the v2 list price for Growth, with no discount. Credits cover availability only, not data freshness, and are the sole financial remedy for availability breaches.
Not settled: renewal terms. The text says renewal "will be documented in a new order form" and is led by the customer success manager, Elena Novak. The end date of 1 Feb 2027 is the trigger. Liability limits are deferred to the order form and acceptable use terms, which are not in this document.
As found in this document
Current to 9 Oct 26- Date end1 Feb 2027Source: object_read:doc_010_005
- Date renewal1 Feb 2027Source: object_read:doc_010_005
- Date signed16 Jan 2026Source: object_read:doc_010_005
- Date start2 Feb 2026Source: object_read:doc_010_005
- Price£50,000Source: object_read:doc_010_005
- Availability99.5%Source: object_read:doc_010_005
- P1 first response1 business hourSource: object_read:doc_010_005
- Service credit10% of one month's fee, for each month with an availability breach10% of one month's fee, for each month with an availability breach · Source: object_read:doc_010_005
- Credit basisAvailability onlySource: object_read:doc_010_005
- Annual recurring fee£50,000Source: object_read:doc_010_005
- One-off implementation fee£12,000Source: object_read:doc_010_005
- Total contract value£62,000Source: object_read:doc_010_005
- BillingThe subscription is billed annually in advance.The subscription is billed annually in advance. · Source: object_read:doc_010_005
- Payment termsInvoices are payable within 30 days of the invoice date.Invoices are payable within 30 days of the invoice date. · Source: object_read:doc_010_005
- Implementationeight weeks from the start date, up to eight connectorseight weeks from the start date, up to eight connectors · Source: object_read:doc_010_005
The document
Body
Wexmoor Property Group - Master Services Agreement (signed)
Status: Executed Effective date: 2 Feb 2026 Signed: 16 Jan 2026
Parties
This Master Services Agreement (the "Agreement") is made between:
- BB-Demo, a London data business ("BB-Demo"), represented by Jordan Pike, Account Executive, US; and
- Wexmoor Property Group, a commercial property manager headquartered in Chicago (the "Customer").
The Customer's account owner at BB-Demo is Jordan Pike. The Customer's customer success manager is Elena Novak.
Background
The Customer manages office and light-industrial portfolios across the Midwest. It wishes to use the company brain so that its operations teams can see tenant tickets, lease-renewal calls and service contracts in one place. BB-Demo builds and runs the brain inside the Customer's own Snowflake account.
Services and tier
Read the whole document (5,093 characters)
BB-Demo will provide the Company Brain subscription at the Growth tier, together with a one-off Growth implementation, on the terms set out below. The Growth tier covers several teams, the Growth user allowance, the Growth connector allowance, pages, chat and search, the dashboards builder and quarterly business reviews.
Order lines
| SKU | Description | Quantity | Unit price | Discount | Net | Type |
|---|---|---|---|---|---|---|
| SUB-GROWTH | Company Brain: Growth subscription | 1 | £50,000 | 0% | £50,000 | Recurring, annual |
| IMP-GROWTH | Implementation: Growth, eight weeks, up to eight connectors | 1 | £12,000 | 0% | £12,000 | One-off |
Commercial summary
| Item | Amount |
|---|---|
| Annual recurring fee | £50,000 |
| One-off implementation fee | £12,000 |
| Total contract value | £62,000 |
The annual recurring fee is the subscription price for each twelve-month term. The total contract value is the sum of the annual subscription and the one-off implementation fee and should not be read as an annual price.
Term
- Start date: 2 Feb 2026
- End date: 1 Feb 2027
The initial term runs from the start date to the end date. Renewal is a separate conversation led by the customer success manager ahead of the end date, and any renewal will be documented in a new order form under this Agreement.
Billing and payment
- The subscription is billed annually in advance.
- The implementation fee is a fixed, one-off fee.
- Invoices are payable within 30 days of the invoice date.
- All amounts are stated and invoiced in pounds sterling (GBP).
- No discount applies to either line.
Service levels
| Measure | Commitment |
|---|---|
| Availability | 99.5% |
| P1 first response | 1 business hour |
| Service credit | 10% of one month's fee, for each month with an availability breach |
| Credit basis | Availability only |
Service credits under this Agreement are earned for availability breaches only. They are not earned for data freshness. A credit is the Customer's remedy for the month concerned and does not change the annual recurring fee.
Implementation
BB-Demo will carry out the Growth implementation over eight weeks from the start date, connecting up to eight of the Customer's systems to the brain inside the Customer's Snowflake account. The Customer will give BB-Demo timely access to those systems and to the people who administer them. Delays in access may move the implementation timetable.
Customer responsibilities
The Customer will:
- nominate a project lead and an administrator for the brain;
- give BB-Demo the access and credentials needed to connect agreed sources;
- tell BB-Demo promptly about changes to connected systems that could affect data loading; and
- use the brain in line with the Growth allowances and the acceptable use terms agreed between the parties.
Data and security
The brain is built and run inside the Customer's own Snowflake account, and the Customer remains in control of its data. BB-Demo will process Customer data only to provide the services and will keep it confidential. BB-Demo will be open with the Customer's security team about any issue that affects Customer data.
Confidentiality
Each party will keep the other's confidential information secure, use it only for the purposes of this Agreement and not disclose it except to people who need it and are bound to keep it confidential, or where the law requires.
Liability
Nothing in this Agreement limits liability that cannot be limited by law. Subject to that, each party's liability under this Agreement is limited as agreed between the parties in the order form and the acceptable use terms. Service credits are the Customer's sole financial remedy for availability breaches.
Precedence
This executed Agreement sets the contracted price and terms. If another document, including any proposal, draft or CRM record, differs from it, this Agreement prevails.
Signatures
Signed for and on behalf of the parties on 16 Jan 2026.
For BB-Demo
Name: Jordan Pike Title: Account Executive, US Date: 16 Jan 2026
For Wexmoor Property Group
Title: Authorised signatory, Wexmoor Property Group Date: 16 Jan 2026
Unusual terms
Current to 9 Oct 26- Credits for availability only, not freshness
- Credits are sole financial remedy for availability
- No discount on either line
- Liability limits deferred to order form