Wexmoor Property Group - Master Services Agreement v2
Documentdraft Wexmoor Property Group: documents · contract · draft · 2025-12-16
Unsigned draft MSA v2 prepared 16 Dec 2025 for Growth at £50,000 a year plus a £12,000 one-off implementation. Availability 99.5%, P1 first response 1 business hour. Term 2 Feb 2026 to 1 Feb 2027; legal and signatory points are open.
What it says
What this says
Current to 11 Oct 26Unsigned draft MSA v2 prepared 16 Dec 2025 for Growth at £50,000 a year plus a £12,000 one-off implementation. Availability 99.5%, P1 first response 1 business hour. Term 2 Feb 2026 to 1 Feb 2027; legal and signatory points are open.
What it is: a draft, version two, marked "Not executed". It sets out Growth subscription and implementation terms for Wexmoor Property Group, with Jordan Pike as BB-Demo account owner.
Commits: £50,000 annual subscription billed annually in advance, £12,000 one-off implementation, £62,000 total for the first term. Invoices are payable within 30 days. Service credit is 10% of one month's fee, "Availability only".
Unusual: the £50,000 matches the v2 Growth list price with no discount. The draft says a missed nightly refresh earns no credit under Growth.
Not settled: governing law, the liability cap and the Customer signatory are all open. The text says "This draft is superseded the day an executed copy is signed", and this file does not show whether one exists. Check the executed order form before relying on any figure here.
As found in this document
Current to 9 Oct 26- Date end1 Feb 2027Source: object_read:doc_010_004
- Date start2 Feb 2026Source: object_read:doc_010_004
- Price£50,000Source: object_read:doc_010_004
- Annual subscription£50,000, Recurring, annualSource: object_read:doc_010_004
- Implementation fee£12,000, One-off, fixed fee, invoiced once£12,000, One-off, fixed fee, invoiced once · Source: object_read:doc_010_004
- Total contract value for the first term£62,000Source: object_read:doc_010_004
- BillingThe subscription is billed annually in advanceThe subscription is billed annually in advance · Source: object_read:doc_010_004
- Payment termsInvoices are payable within 30 days of the invoice dateInvoices are payable within 30 days of the invoice date · Source: object_read:doc_010_004
- Availability99.5%Source: object_read:doc_010_004
- P1 first response1 business hourSource: object_read:doc_010_004
- Nightly refreshComplete by 07:00 customer local time on business daysComplete by 07:00 customer local time on business days · Source: object_read:doc_010_004
- Service credit10% of one month's fee for a month in which the availability commitment is missed10% of one month's fee for a month in which the availability commitment is missed · Source: object_read:doc_010_004
- Credit basisAvailability onlySource: object_read:doc_010_004
- Implementationeight weeks, up to eight connectorseight weeks, up to eight connectors · Source: object_read:doc_010_004
The document
Body
Wexmoor Property Group - Master Services Agreement v2
Status: Draft, version two. Not executed. Prepared on 16 Dec 2025 for review by Wexmoor Property Group.
Parties
| Party | Details |
|---|---|
| Customer | Wexmoor Property Group, a commercial property manager of office and light-industrial portfolios across the Midwest, headquartered in Chicago |
| Supplier | BB-Demo, a London data business |
| BB-Demo account owner | Jordan Pike, Account Executive, US |
| BB-Demo customer success manager | Elena Novak |
Background
Wexmoor Property Group wishes to see tenant tickets, lease-renewal calls and service contracts in one place. BB-Demo will build and run the company brain inside the Customer's own Snowflake account and provide it to the Customer on the terms below.
Order summary
| SKU | Description | Quantity | Unit price | Discount | Net amount | Type |
|---|---|---|---|---|---|---|
| SUB-GROWTH | Company Brain – Growth | 1 | £50,000 | No discount | £50,000 | Recurring, annual |
| IMP-GROWTH | Implementation - Growth (eight weeks, up to eight connectors) | 1 | £12,000 | No discount | £12,000 | One-off |
Read the whole document (5,118 characters)
| Summary | Amount |
|---|---|
| Annual recurring subscription | £50,000 |
| One-off implementation fee | £12,000 |
| Total contract value for the first term | £62,000 |
The total contract value includes the one-off implementation fee. The annual subscription is the recurring element only.
Term
- The subscription starts on 2 Feb 2026 and runs until 1 Feb 2027.
- Renewal is dealt with before the end date. BB-Demo's customer success manager will open the renewal conversation ahead of the notice date, and any change to the price for a later term will be put to the Customer in writing.
Fees and billing
- The subscription is billed annually in advance.
- The implementation fee is a fixed fee, invoiced once.
- Invoices are payable within 30 days of the invoice date.
- No discount applies to either line in this draft.
Scope of service
The Growth subscription
The Customer receives the Growth tier of the company brain: pages, chat and search across the connected sources, the dashboards builder and quarterly business reviews with the customer success manager. User and connector allowances are those of the Growth tier.
Implementation
BB-Demo will deliver the Growth implementation over eight weeks, connecting up to eight sources. The connectors to be connected, and the order in which they go live, will be listed in the implementation plan agreed between the Customer and BB-Demo after signature.
Customer responsibilities
- Provide access to its Snowflake account and to each source system to be connected.
- Name an administrator who can approve connector access and answer questions on source data.
- Tell BB-Demo promptly when a connected system is changed, replaced or retired.
Service levels
| Measure | Commitment |
|---|---|
| Availability | 99.5% |
| P1 first response | 1 business hour |
| Nightly refresh | Complete by 07:00 customer local time on business days |
| Service credit | 10% of one month's fee for a month in which the availability commitment is missed |
| Credit basis | Availability only |
The service credit applies to availability only. A missed nightly refresh is investigated and fixed under the P1 response commitment but does not earn a service credit under the Growth tier.
Data and security
- The brain runs inside the Customer's own Snowflake account. The Customer's data stays in that account and remains the Customer's property.
- BB-Demo will use the Customer's data only to provide the service.
- Each party will keep the other's confidential information confidential for the term and afterwards.
- BB-Demo will be open with the Customer's security team about any incident affecting the service, including anything it learns that touches the Customer's data.
Support
Support requests are raised through the BB-Demo helpdesk. Priority one issues are those where the brain is unavailable or returning no usable answers, and they receive the first response shown in the service levels table.
Changes and order of precedence
- Changes to this agreement must be in writing and agreed by both parties.
- If an executed order form conflicts with this agreement on price, quantity or service levels, the executed order form prevails.
- This draft is superseded the day an executed copy is signed.
Open points for this draft
- Governing law and jurisdiction: to be confirmed by the Customer's legal team and BB-Demo.
- Liability cap and exclusions: wording to be reviewed by both legal teams.
- Named Customer signatory and the Customer's administrator for the implementation plan: to be confirmed by Wexmoor Property Group.
Signature block
This draft has not been signed. On execution the following signatories will sign and date below.
| For BB-Demo | For Wexmoor Property Group | |
|---|---|---|
| Name | Jordan Pike | To be confirmed by Wexmoor Property Group |
| Title | Account Executive, US | Authorised signatory |
| Date of signing | On execution | On execution |
Unusual terms
Current to 9 Oct 26- No discount on either line
- Missed nightly refresh earns no service credit
- Executed order form prevails on conflict