Kempenland Distributie / BG-Demo – Proposal
Callcompleted
Kempenland Distributie · 29 Oct 2025 13:15
Proposal call on 29 Oct 2025. The CFO queried the £56k first-year figure and year-two cost. Matteo promised written confirmation of renewal price and aimed for signature by early December.
What was said
What this says
As at Fri 9 Oct 2026Proposal call on 29 Oct 2025. The CFO queried the £56k first-year figure and year-two cost. Matteo promised written confirmation of renewal price and aimed for signature by early December.
What happened: Matteo Ricci walked Lien Verstraete and Wim Goossens through the Growth proposal. Wim asked what the £56k covers, the renewal cost, training and terms.
Customer view: Lien said the proposal looked solid. Wim said they were keen to get going but needed to check with their finance team.
Commercial: Matteo said year two would be at the current Growth list price and offered to confirm that figure in writing. Lien wanted assurance that users can be added later, and Matteo said an upgrade is possible at renewal or in between.
Watch: The renewal price was left unstated on the call, so the written confirmation is an open commitment. The evidence does not show whether it was sent.
Themes
As at Fri 9 Oct 2026Who was there
BG-Demo
Them
Follow-up
Next steps
As at Fri 9 Oct 2026- Matteo Ricci to send the order form and MSA by the end of that week.
- Matteo Ricci to confirm the year-two Growth renewal price in writing.
Risks
As at Fri 9 Oct 2026- The year-two renewal price was not stated on the call and depends on a written confirmation from Matteo.
- Wim still needs to check with the customer's finance team before signing.
Opportunities
As at Fri 9 Oct 2026- Lien asked about adding users later, which points to Growth headroom or a later upgrade.
Transcript
Matteo RicciGood afternoon, Lien, Wim. Thanks for both making time. Have you had a chance to look at the proposal I sent?
Lien VerstraeteYes, we've reviewed it. It looks solid. Wim has a few questions on the numbers.- Matteo RicciPerfect. Wim, what's on your mind?
Wim GoossensThe £56,000 figure, that covers everything for the first year?- Matteo RicciYes. That's the eight-week implementation, getting your connectors live, HubSpot, your order system, Slack, and the call recorder, and then it's the annual subscription. Growth gives you up to eight connectors total, so you can add more as your needs evolve.
- Wim GoossensAnd in year two, what's the renewal cost?
- Matteo RicciGood question. Year two is a renewal on the subscription. The price you'd pay then would be the current Growth list price. Let me confirm that figure in writing for you so there's no surprise.
- Lien VerstraeteAnd what support comes with it?
- Matteo RicciUnder Growth, you get a one-hour response for critical issues during business hours. You have access to chat and search on the brain, and we do quarterly check-ins to make sure you're getting value. We refresh your data every night so you're always working with current information.
- Wim GoossensAnd you'll train the team?
- Matteo RicciYes, we run training during the eight-week setup, and we'll do a kickoff session with your team leads so everyone knows how to use it.
- Lien VerstraeteI think that covers most of it. The one thing I want to be sure about: we'll be able to add more users later if we need them, right?
- Matteo RicciAbsolutely. Growth includes forty users, but if you want to add more, we can upgrade at renewal or anytime in between. Same with connectors, you can add more if you find new data sources you want to analyse.
- Wim GoossensOK. And the contract terms? Twelve months?
- Matteo RicciYes, twelve months from the date we go live. We'll send you the order form and the master service agreement; both are pretty straightforward.
- Lien VerstraeteWhen can we sign?
- Matteo RicciI'd like to have everything signed by early December so we can kick off the implementation in the new year. Do you think you can move that fast?
- Wim GoossensI think we can. Let me check with our finance team, but yes, we're keen to get going.
- Matteo RicciBrilliant. I'll get the order form and MSA over to you by end of week. If you have any comments or questions, let me know and we can iterate. Sound good?
- Lien VerstraetePerfect. Cheers, Matteo.
- Matteo RicciThank you both. I'll get those documents over and we'll get this signed off. Speak soon.