Hampton Lucy Estates / BG-Demo – Negotiation
Callcompleted
Hampton Lucy Estates · 17 Jun 2024 14:45
Hampton Lucy Estates are interested in Starter but want the investment and renewal price in writing. BG-Demo offered fifteen percent off year one if signed by a deadline, and the customer asked for a quote.
What was said
What this says
As at Fri 9 Oct 2026Hampton Lucy Estates are interested in Starter but want the investment and renewal price in writing. BG-Demo offered fifteen percent off year one if signed by a deadline, and the customer asked for a quote.
What happened: Priya Raman and Owen Tallis negotiated Starter terms with Marcus Fane and Camilla Dewsbury on 17 Jun 2024. Priya quoted the all-in first year at twenty-five thousand five hundred.
Customer view: Camilla's pain is manual searching across three systems, costing hours a week across the team. Marcus wants the terms in writing and will sign if the quote looks right.
Commercial: Owen offered fifteen percent off the first year if signed by the eleventh of the following month. Priya stated renewal is at the standard Starter price with no discount.
Watch: Owen said four users are included, while the Starter tier carries 15 users as a soft limit. The evidence does not show a signature or the quote's outcome.
Themes
As at Fri 9 Oct 2026Who was there
BG-Demo
Them
Follow-up
Next steps
As at Fri 9 Oct 2026- Priya Raman sends the quote with implementation, discounted first year and renewal price the same day.
- Priya sends the order form and MSA once Marcus Fane confirms.
- Hannah Lowe runs onboarding and connector setup after signature.
Risks
As at Fri 9 Oct 2026- The first-year discount is tied to a signing deadline, and the evidence does not show a signature.
- Four users were quoted as included on Starter, which differs from the 15 users in the Starter tier.
- The customer will see the undiscounted Starter price at renewal, so the value case must hold by then.
Opportunities
As at Fri 9 Oct 2026- Camilla describes hours a week lost to manual searching across three systems, which gives a clear value case for Starter.
- A signed Starter order form starts the implementation and the first subscription term.
Transcript
Priya RamanRight, thanks for making time. Can everyone hear me okay?
Marcus FaneYes, fine.
Camilla DewsburyGood to go.- Priya RamanGreat. So Marcus, Camilla, Owen's here from our VP Sales team. We wanted to tie up the commercial terms on the Starter package and hopefully get you over the line.
- Marcus FaneWe're interested, but we need to understand the investment and what the renewal looks like.
- Priya RamanSure. So with Starter, you get a fixed implementation fee upfront: covers setup, the data connectors, training, everything. Then an annual subscription. All in, first year, twenty-five thousand five hundred.
Owen TallisAnd Camilla, we get you live in four weeks. We've got momentum on the property management side and want to move fast.- Camilla DewsburyThat timing works. But we're running manual searches across three systems right now. I want to know, will this actually save us time?
- Priya RamanThat's the whole point. In the demo, you saw the brain pulling call data, emails, tenant notes, all in one search. Right now you're doing that by hand across Salesforce, the call system, your ticketing tool.
- Camilla DewsburyRight. Yeah, that's what I meant. It's hours a week across the team.
- Owen TallisExactly. And four users included on Starter, so Camilla, Marcus if you want in, and two others can all access it.
- Marcus FaneIs there any flexibility on the subscription cost?
- Owen TallisIf we can get this signed by the eleventh of July, I can help. We can do a discount on the first year, let's say fifteen percent. But it needs a signature by then.
- Priya RamanRight. And after year one, it renews at the standard Starter price, no discount. So you know what you're committed to.
- Marcus FaneFair enough. I need the terms in writing.
- Priya RamanI'll send you a quote today with the implementation, the first-year subscription with the discount, and the renewal price. Once you sign, we'll get the order form and MSA to you. Hannah Lowe, she's our Solutions Engineer, will be your main contact for the technical setup.
- Camilla DewsburyWho do I work with day-to-day?
- Priya RamanHannah will run the onboarding. She'll map out your data sources, get the connectors live, make sure the brain's properly configured. You'll get a six-monthly check-in with us as well.
- Owen TallisFour weeks and you're up and running. We'll have everything indexed by August.
- Marcus FaneAlright. Send the quote over. We'll review and sign if it looks right.
- Priya RamanPerfect. I'll get that to you within the hour. Any final questions?
- Camilla DewsburyNo, I think we're set.
- Priya RamanGreat. Thanks very much, both of you. Speak soon.
- Owen TallisCheers.