Kronfeld Assekuranz / BG-Demo – Proposal
Callcompleted
Kronfeld Assekuranz · 14 Jan 2026 08:15
Matteo Ricci walked Stefanie Lange and Andreas Krämer through a Growth proposal at fifty-nine-five all-in for year one. They asked about timeline, SLA and renewal, then took the order form away to review.
What was said
What this says
As at Fri 9 Oct 2026Matteo Ricci walked Stefanie Lange and Andreas Krämer through a Growth proposal at fifty-nine-five all-in for year one. They asked about timeline, SLA and renewal, then took the order form away to review.
What happened: Matteo presented the Growth tier with implementation, an eight-week build and a 12-month term under the standard MSA. Stefanie and Andreas asked about blockers, support, add-ons and renewal, then asked for the order form.
Customer view: Andreas called the eight-week timeline aggressive and asked what happens if BG-Demo misses the SLA. Stefanie wanted to know how users and connectors could be added later.
Commercial: Matteo said renewal pricing might move but the customer keeps the terms it signed for. That sits awkwardly with annual price updates and should be made explicit in the order form.
Watch: The evidence does not show whether the order form was signed. Dirk and Philipp need to be comfortable with the technical approach before the customer proceeds.
Themes
As at Fri 9 Oct 2026Who was there
BG-Demo
Them
Follow-up
Next steps
As at Fri 9 Oct 2026- Matteo Ricci sends the order form, technical spec and add-on pricing sheet the same day as the call.
- Matteo follows up early the following week if the customer has not replied.
- Stefanie Lange and Andreas Krämer review the proposal and reply by end of week.
Risks
As at Fri 9 Oct 2026- Andreas thinks the eight-week implementation is aggressive and could slip if legacy systems or data quality cause blockers.
- The renewal wording that pricing might move but terms stay as signed could set a price expectation BG-Demo cannot meet.
- The technical approach still needs Dirk and Philipp to be comfortable before the customer proceeds.
Opportunities
As at Fri 9 Oct 2026- Stefanie asked about adding users or connectors later, so the add-on pricing sheet is a natural follow-up.
- A Growth sale with implementation gives a first-term base to renew and grow.
Transcript
Matteo RicciMorning, Stefanie and Andreas. Thanks for making the time early. This is the proposal call, I'll walk you through the scope, pricing, and timeline.
Stefanie LangeGood. Andreas, Matteo's our BG-Demo point. I've been through the demo and talked through security with Hannah.
Andreas KrämerRight. So this is Growth tier at, what's the all-in number?- Matteo RicciFifty-nine-five all-in for year one. That's the Growth subscription plus the implementation: connectors, setup, security review, everything. After that it's the annual subscription only.
- Andreas KrämerAnd that's annual?
- Matteo RicciThe subscription's annual. Paid upfront. So fifty-nine-five total for the first year, and then the subscription renews every twelve months.
- Stefanie LangeAnd what does that include? Users, connectors, all that?
- Matteo RicciGrowth includes forty users, four connectors, nightly refresh, quarterly check-ins. Implementation is eight weeks to go-live. Hamza owns the project from our side.
- Andreas KrämerEight weeks is aggressive. What if we hit blockers?
- Matteo RicciWe build it into the timeline. Typically we see two weeks for your team to give credentials and API access, then four weeks of connector build, then two weeks of testing and refinement. If there are blockers, legacy systems, data quality issues, we flag them early.
- Stefanie LangeOkay. And what about support? If something breaks?
- Matteo RicciOne-hour response time on P1 issues. Data not refreshing, the brain is down, that's P1. We commit to availability of 99.5%.
- Andreas KrämerAnd if you miss the SLA?
- Matteo RicciService credit. If we miss availability, you get a credit, it's in the order form. Five to ten percent of a month's fee depending on the severity.
- Stefanie LangeFair. What about if we want to add users or connectors later? Pricing for that?
- Matteo RicciAdditional users are billed per ten. Additional connectors are per five. I can send you the add-on pricing sheet, but that's not part of the base contract. You can add them anytime.
- Andreas KrämerOkay. What about renewal? After year one, what happens?
- Matteo RicciWe'll give you ninety days' notice before the end of your first year. At renewal, the pricing might move, we update pricing annually, but you get the terms you signed for. No surprises.
- Andreas KrämerAnd the contract itself? What's the term?
- Matteo RicciTwelve months. You renew annually. We'll send an order form under our standard MSA. If you need any legal changes, liability cap, indemnification, we can discuss those.
- Stefanie LangeGood. I think Andreas and I need to review this. Can you send the order form?
- Matteo RicciI'll send it today. And I'll include the full technical spec, the add-on pricing, and any questions you have, just let me know.
- Andreas KrämerHow long to close once we're happy?
- Matteo RicciQuick. Sign the order form, and we're live within two weeks. Hamza gets access to your systems, kicks off the eight-week implementation clock.
- Stefanie LangeRight. So if we sign in February, we'd be live in, ?
- Matteo RicciApril, roughly. Two weeks to kick off, then eight weeks. Mid-April.
- Andreas KrämerGood. And you need Dirk and Philipp to sign off on anything?
- Matteo RicciNot on the contract. But yes, we need them comfortable with the technical approach. Hannah's already walked through that with them. Once they're happy, we're good to go.
- Stefanie LangeOkay. We'll review and come back to you by end of week?
- Matteo RicciPerfect. Any questions, just email me. Otherwise, I'll follow up early next week.
- Andreas KrämerCheers, Matteo.
- Stefanie LangeThanks. Speak soon.