Wellbrook Facilities / BG-Demo – Check In
Callcompleted
Wellbrook Facilities · 27 May 2025 12:45
On 27 May 2025 Anita Mistry said Wellbrook is getting value and the usage dip of about 15 per cent came from a staffing shift. The team uses about a third of its 15 seats, so there is no push to expand.
What was said
What this says
As at Fri 9 Oct 2026On 27 May 2025 Anita Mistry said Wellbrook is getting value and the usage dip of about 15 per cent came from a staffing shift. The team uses about a third of its 15 seats, so there is no push to expand.
What happened: Marcus Bell raised a usage dip of about 15 per cent on the quarter before. Anita Mistry put it down to a colleague moving teams and said usage is ramping back up.
Customer view: She reported no stale data issues and one how-to ticket on exporting data, which she called good support. She said the team uses about a third of what it has, with no rush to expand.
Commercial: There is no upsell pressure on the Starter subscription for now. Marcus noted the renewal is next year and will check in nearer the time.
Watch: the dip is explained by Anita alone, and the call does not show any other users or finance contacts.
Themes
As at Fri 9 Oct 2026Who was there
BG-Demo
Them
Follow-up
Next steps
As at Fri 9 Oct 2026- Marcus Bell to send Anita Mistry a summary of the call.
- Marcus Bell to catch up again in a few months and check in closer to the renewal.
Risks
As at Fri 9 Oct 2026- Usage fell about 15 per cent on the quarter before, tied to one person moving teams.
- Using about a third of the 15 licensed users weakens the value case at renewal if adoption does not recover.
Opportunities
As at Fri 9 Oct 2026- Deepen use among the current team now, which supports the renewal and any later move to Growth.
Transcript
Marcus BellHi Anita. Thanks for making time. I've pulled the usage data for the last quarter and wanted to check in on how things are going with the brain.
Anita MistryYeah, we're getting value from it. Is there an issue?- Marcus BellNothing alarming. I'm just noticing that usage has dipped a bit, down about 15 per cent since the quarter before. I wanted to understand what's behind that, make sure everything's still working as it should be.
- Anita MistryRight. We had someone move to a different team a few months back, so less of a focus on sites for a while. But we're ramping back up.
- Marcus BellThat makes sense. So it's not a product issue, it's just a staffing shift.
- Anita MistryExactly.
- Marcus BellOK, good. From a system side, no complaints there? No data stale issues or anything?
- Anita MistryNo, it's been fine. We did have one question about how to export data, someone on my team wasn't sure of the workflow. But I raised a ticket.
- Marcus BellYeah, I saw that one. We got that sorted, yeah? Response was pretty quick.
- Anita MistryYeah, you did. Good support.
- Marcus BellSo in terms of where you're at, you're on 15 licensed users and you've got room to add more people if you want to. But sounds like the focus is just on getting the current team comfortable with it.
- Anita MistryYeah, that's right. We're using about a third or so of what we've got, so no rush to expand.
- Marcus BellFine. And your renewal's coming up next year, but we'll check in closer to that. For now, just keen to make sure you're getting the value you need and that there's no friction on the product side.
- Anita MistryThat's good. I'll make sure the team knows they can raise anything with you.
- Marcus BellGreat. I'll send over a quick summary of this, and I'll catch up with you again in a few months. Cheers, Anita.