Marsden Vale Recruitment / BB-Demo – Check In
Callcompleted
Marsden Vale Recruitment · 2026-02-20 10:45
On 20 Feb 2026 Marcus Bell told Charlotte Haigh the brain is healthy on usage and data, with no tickets. The contract ends in September, so renewal and a QBR in May or June were agreed.
What was said
What this says
Current to 14 Oct 26On 20 Feb 2026 Marcus Bell told Charlotte Haigh the brain is healthy on usage and data, with no tickets. The contract ends in September, so renewal and a QBR in May or June were agreed.
What happened: Marcus shared usage for the last ninety days: an active user average of two point nine, up eight percent on the previous quarter. Questions run at a couple per week, about client account status and open roles.
Customer view: Charlotte said she wanted to be sure they were getting value and found the numbers reassuring. She asked about unused features and agreed to a QBR.
Commercial: They are on Starter at £20k a year and the contract ends in September. A renewal starting on or after 1 Jul 2026 moves to the v2 Starter list of £22k, a rise of 12.8%.
Watch: Usage is modest against fifteen included users, so the price rise needs a value case. The evidence does not show the renewal outcome.
Themes
Current to 9 Oct 26Who was there
BB-Demo
Them
Follow-up
Next steps
Current to 9 Oct 26- Marcus Bell to send Charlotte a note booking a thirty-minute QBR in May or June.
- Marcus to prepare a usage and pricing case ahead of the renewal conversation.
Risks
Current to 9 Oct 26- Question volume of a couple per week is low, so the case for the higher v2 Starter price needs to be made.
- Only Charlotte attended; no finance or managing director voice was on the call.
Opportunities
Current to 9 Oct 26- Charlotte asked about unused features, so the dashboard builder for standing questions could deepen use.
Transcript
Marcus Bell NoneMorning, Charlotte. How are you getting on?
Charlotte Haigh NoneYeah, pretty good. Busy, you know?- Marcus Bell NoneYeah, I bet. Well, I've pulled some numbers on usage and I wanted to share what I'm seeing and check in on how things are going. Let me share my screen.
- Charlotte Haigh NoneSure, go ahead.
- Marcus Bell NoneSo you've been live since September last year. Looking at the last ninety days, you're running an active user average of two point nine. You're actually up eight percent from the previous quarter, which is a positive trend.
- Charlotte Haigh NoneGood. I wanted to make sure we were getting value, so that's reassuring.
- Marcus Bell NoneYou are. And on questions asked, you're running a couple per week. The questions are about client account status and open roles, which is exactly what the brain was built for.
- Charlotte Haigh NoneAre there features we're not using that might be helpful?
- Marcus Bell NoneYou're using search and the pages. The dashboard builder is there if you want to set up standing questions, like top active clients or placements by status. But you're getting real value from what you're doing now.
- Charlotte Haigh NoneOkay. Any issues on your end?
- Marcus Bell NoneNone at all. Data is refreshing on schedule, no sync issues, no tickets. Everything is smooth.
- Charlotte Haigh NoneGreat. Where do we stand on the contract?
- Marcus Bell NoneYou're on Starter at nineteen thousand, five hundred a year. Your contract ends 22 September, so we'll have a renewal conversation over the summer.
- Charlotte Haigh NoneOkay. Shall we set up a proper QBR closer to that?
- Marcus Bell NoneYes, good idea. Shall we book thirty minutes in May or June? That gives us time to talk through usage and pricing.
- Charlotte Haigh NoneYeah, that works. Send me a note and I'll add it to the calendar.
- Marcus Bell NoneThanks, Charlotte.