Veenendrecht Payments / BG-Demo – Proposal
Callcompleted
Veenendrecht Payments · 1 Jun 2026 11:30
Matteo Ricci walked Eline Bakker and CFO Pieter de Groot through an expansion proposal valued at £2,973 under the existing Growth order form. Pieter will not decide on the call and wants the written proposal first.
What was said
What this says
As at Fri 9 Oct 2026Matteo Ricci walked Eline Bakker and CFO Pieter de Groot through an expansion proposal valued at £2,973 under the existing Growth order form. Pieter will not decide on the call and wants the written proposal first.
What happened: Matteo Ricci presented an expansion on top of the existing Growth contract. Pieter de Groot first checked that the quarterly invoice matches the order form, and Matteo confirmed it does.
Customer view: Eline Bakker said usage is the reason they are here, with questions now more than double the earlier level. Pieter said he will not decide on the call.
Commercial: The proposal has a total value of £2,973, which Matteo said is not an annual price. It sits under the order form signed on 5 Feb 2026, and the renewal on 5 Feb 2027 is unchanged.
Watch: Pieter needs the one-page change description for the De Nederlandsche Bank outsourcing register. The record does not show whether the aim of settling by 2 Jul 2026 was met.
Themes
As at Fri 9 Oct 2026Theme
Growth expansion proposal
Importance
upsell
Sentiment
positive
Voice
decision-maker
Who was there
BG-Demo
CRMmade from
Them
CRMmade from
Follow-up
Next steps
As at Fri 9 Oct 2026- Matteo Ricci sends the written proposal, the one-page change description and the invoice confirmation to both Eline and Pieter by the end of the week.
- Pieter reads the documents and talks to Eline, then Matteo speaks to them again before the end of June.
- Elena Novak takes the practical side once the paperwork is done.
Risks
As at Fri 9 Oct 2026- Pieter de Groot made no decision on the call and wants to read the proposal and the one-page note first.
- A change of scope may count as material for the De Nederlandsche Bank outsourcing register, which is Pieter's judgement with compliance.
- Eline asked for plain words and no vague answers, so an unclear proposal could stall the deal.
Opportunities
As at Fri 9 Oct 2026- Questions from merchant success and merchant risk are now more than double the earlier level, which supports the expansion.
- A short expansion order form under the existing master agreement keeps the Growth base subscription and renewal date untouched.
Transcript
Matteo RicciHello, can you hear me all right? I think the recording has just started.
Eline BakkerYes, loud and clear. Hi Matteo.- Matteo RicciEline, good morning. Pieter, are you with us as well?
Pieter de GrootI am here. Sorry, I was finishing something. Good morning. Before we start, one question about the invoice. Does the quarterly invoice match the order form?- Matteo RicciGood question, and I would rather you asked it first. Yes. The order form and the invoices both say forty-seven thousand five hundred pounds a year for Growth, and nothing is overdue on our side or yours. Let me confirm that in writing after the call, so you have it with the contract.
- Pieter de GrootGood. Then I am happy to continue.
- Eline BakkerMatteo, before the proposal, last time's actions. You were going to send the written scope for the extra part. I was going to check who on my team needs access. I did that. It is a short list.
- Matteo RicciPerfect, thank you. And I did send the scope on Friday, so you should have it. Let me restate where we are on timing, because it matters for Pieter. We are aiming to settle this by Thursday 2 July 2026, which is about a month from now. No rush before then.
- Eline BakkerYes, I have it. It is short. Good. Let's make it practical. Matteo, what exactly changes for us?
- Matteo RicciFair. You stay on Growth, with the forty licensed users you have today. This is an expansion on top of the existing contract, so it sits under the same order form and the same terms. Nothing about your current subscription is renegotiated.
- Pieter de GrootWhat does it cost per year?
- Matteo RicciLet me be careful here, because the number can be misread. The total value of the proposal is two thousand nine hundred and seventy-three pounds. That is the value of the expansion deal as a whole. I would not call it an annual price, and I will put exactly what it covers and how it is invoiced in the written proposal.
- Pieter de GrootIs this in the contract, or is it a new document?
- Matteo RicciIt would be an addition under the existing master agreement. A short order form that refers to the one you signed on 5 Feb 2026. Your base subscription and your renewal date stay as they are.
- Pieter de GrootAnd the renewal date is?
- Matteo Ricci5 Feb 2027, with the current term ending the day before, 4 Feb 2027. The expansion would not move that.
- Pieter de GrootGood. How is it governed? For De Nederlandsche Bank I need the outsourcing register to be correct. If the scope changes, I need to know whether that is a material change.
- Matteo RicciThat is the right question. What does your regulator need to see? I would suggest this. We send you a one-page description of the change, with the data location unchanged because the brain still runs inside your own Snowflake account, and you decide with your compliance people whether your register needs an update. I will not tell you it does not, because that is your judgement.
- Pieter de GrootThat is a sensible way to do it. Please send that page.
- Matteo RicciYes, with the proposal, same email.
- Eline BakkerFrom my side, usage is the reason we are here. More people in merchant success and merchant risk are asking questions now. Last quarter it was a few of us. Now it is more than double. Who owns the next step if we say yes? That is what I need to know.
- Matteo RicciElena Novak, your customer success manager in Amsterdam, would own the practical side once the paperwork is done. I own the commercial side until signature. That is the split.
- Eline BakkerGood. I like that Elena is in Amsterdam. Same time zone. It helps.
- Pieter de GrootI will not decide on this call. I want to read the proposal and the one-page note. Then I talk to Eline. Is that acceptable?
- Matteo RicciOf course. That is exactly how I would want you to do it. So, to be clear on who sends what. I send the written proposal, the one-page description and the confirmation about the invoices by the end of the week. You read, you talk to Eline, and we speak again before the end of June, so there is room before Thursday 2 July 2026.
- Eline BakkerFine. Send it to both of us, please. And Matteo, no vague answers in the proposal. Plain words.
- Matteo RicciUnderstood. Plain words. Anything else from either of you?
- Pieter de GrootNo. Thank you.
- Eline BakkerNothing. Thanks, Matteo. Groetjes.
- Matteo RicciThank you both. Speak soon. Goodbye.
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