Veenendrecht Payments / BG-Demo – Onboarding
Callcompleted
Veenendrecht Payments · 24 Feb 2026 09:45
Onboarding call on 24 Feb 2026. Ticket data is loaded, the dispute load is slow and will run overnight. Eline Bakker wants something to show her director soon, as the first user invitations wait on the disputes.
What was said
What this says
As at Fri 9 Oct 2026Onboarding call on 24 Feb 2026. Ticket data is loaded, the dispute load is slow and will run overnight. Eline Bakker wants something to show her director soon, as the first user invitations wait on the disputes.
What happened: Ruben Dekker confirmed the role is approved and ticket data is loaded. The dispute table is large and the first run did not finish, so Laura Penhaligon proposed an overnight full load.
Customer view: Eline said that since signing on 5 Feb 2026 it feels slow and she needs something to show her director soon. Settled and authorisation volumes disagree, and she asked for both to be brought in with labels, not chosen for them.
Commercial: Growth includes forty licences and the dashboards builder, so there is headroom for the merchant success group and later risk. Only two people are logging in so far.
Watch: Early value depends on the dispute load completing and a visible result for the director.
Themes
As at Fri 9 Oct 2026Theme
Onboarding data load pace
Importance
neutral
Sentiment
mixed
Voice
champion
Who was there
BG-Demo
CRMmade from
Them
CRMmade from
Follow-up
Next steps
As at Fri 9 Oct 2026- Ruben Dekker sizes the warehouse up and adds both volume tables.
- Laura Penhaligon starts the dispute load that evening and checks it the next morning.
- Eline Bakker sends two merchant names and invites the first merchant success group.
Risks
As at Fri 9 Oct 2026- The slow dispute load delays the first visible result the Head of Merchant Success needs for her director.
- Settled and authorisation volumes disagree, which could undermine trust if the headline is unclear.
Opportunities
As at Fri 9 Oct 2026- Merchant success and later risk teams can be invited within the forty Growth licences.
- The Growth dashboards builder can be used for a per-segment view once questions are being asked.
Transcript
Laura PenhaligonMorning, Eline. Morning, Ruben. Can you both see my screen, or shall I wait?
Eline BakkerGood morning. I see it. Ruben is on, I think, just muted.
Ruben DekkerMorning. Yes, I am here. Sorry, I was finishing something in the warehouse.- Laura PenhaligonNo rush at all. Grim weather, isn't it? I came in on the train in the rain.
- Eline BakkerSame here, but on the bike. Okay. Last time's actions. Ruben, the role request. Done?
- Ruben DekkerDone. It was approved on Friday. I had to ask them twice, but it is there now. The role can create the schema and read the three source tables.
- Laura PenhaligonGreat, and I've seen the schema come up on my side, so thank you. Eline, the helpdesk credential?
- Eline BakkerYes. The support lead made a service credential. Ruben has it. I did not want it in an email, so we did it in the password manager.
- Laura PenhaligonGood, that's the right way. And I sent the one page for compliance. Did that land well?
- Eline BakkerIt was clear. My colleague in compliance had one question about who at BG-Demo can see the data. I answered it with your text. No problem.
- Laura PenhaligonLovely. So, where are we on the loads? Ruben, you've been in there more than me, so you tell me.
- Ruben DekkerThe ticket data is loaded. It is fine, I looked at a few merchants and I could match them. The dispute data is loading, but it is slow. The first run did not finish.
- Laura PenhaligonRight. Do you know why it didn't finish? Was it an error, or just a long run?
- Ruben DekkerI think just long. The table is big. And our warehouse is small in the daytime, because we use it for the reports.
- Laura PenhaligonOkay, that makes sense. What I'd suggest is we let the first full load run overnight when the warehouse is quiet, and then after that it only picks up the changes, which is much lighter. Would that be acceptable?
- Ruben DekkerYes. I can allow it to run at night. I will set the size up for tonight, then back down.
- Eline BakkerWho owns the next step? Is it Ruben or Laura?
- Laura PenhaligonRuben sizes the warehouse up, I start the load this evening, and I'll check it first thing tomorrow before you're in.
- Eline BakkerGood. That is practical.
- Laura PenhaligonNow, the volumes. Ruben, you mentioned last time they're in your own tables.
- Ruben DekkerYes. But there is a complication. We have two versions, one for settled volume and one for volume at authorisation. They do not agree, always. Finance uses settled.
- Eline BakkerMerchant success uses authorisation, because it is quicker. Risk uses both. So this is exactly why we are here.
- Laura PenhaligonYes, and that's the sort of thing the brain should make visible, not hide. My suggestion is that we bring in both, label them clearly, and you decide with finance which one is the headline. I wouldn't pick for you.
- Eline BakkerI agree. Do not choose for us. Both, with labels.
- Ruben DekkerThat is simple for me. Two tables instead of one.
- Laura PenhaligonGood. Now, users. At the moment it's only the two of you logging in. Eline, last time you said no invitations until the data was there.
- Eline BakkerYes. Tickets are there now. I would invite merchant success this week. A small group. Risk, after the disputes. I do not want risk to see a half picture.
- Laura PenhaligonSensible. You have forty licences on Growth, so there's no pressure on numbers. Could I suggest a short walkthrough for the merchant success group, thirty minutes or so, rather than just sending links?
- Eline BakkerYes. Make it practical. Real merchants, not demo data. I will pick two merchants whose story I know.
- Laura PenhaligonThat's perfect. Send me the names and I'll prepare the pages beforehand.
- Ruben DekkerCan I ask, are there dashboards also? Or only the chat?
- Laura PenhaligonBoth. Growth includes the dashboards builder, so once the volumes are in you can build a view per merchant segment. I'd do that after the first group has been asking questions for a bit, so we build what people actually want.
- Ruben DekkerOkay. Makes sense.
- Eline BakkerOne more point. Since we signed on 5 Feb 2026 it feels slow. I know the data is the work. But I need something to show my director soon.
- Laura PenhaligonI understand, and that's fair. The ticket data is already something you can show. If the disputes load tonight, then tomorrow you've got tickets and disputes together for the first time, per merchant. That's your story.
- Eline BakkerThen I will look tomorrow morning. And I will write down what I see.
- Laura PenhaligonPlease do, it'll help us. So the recap. Ruben sizes the warehouse up and adds both volume tables. I start the dispute load tonight and check it in the morning. Eline sends me two merchant names and invites the first group once it's loaded. Then we meet again next week.
- Eline BakkerYes, that is the list. Thank you, Laura. Thank you, Ruben.
- Ruben DekkerThanks. Bye.
- Laura PenhaligonThanks, both. Speak soon.
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