Tannahill Systems / BG-Demo – Check In
Callcompleted
Tannahill Systems · 18 Sep 2023 14:30
Kenny Lockhart said a couple of people get real value and others dip in. Search works, dashboards are barely used, and he is still in the explore and learn phase. Contract renews in a little over a year.
What was said
What this says
As at Fri 9 Oct 2026Kenny Lockhart said a couple of people get real value and others dip in. Search works, dashboards are barely used, and he is still in the explore and learn phase. Contract renews in a little over a year.
What happened: Daniel Okafor ran a short check-in with Kenny Lockhart, the only customer participant. Kenny reported no real problems and said the nightly refresh is working.
Customer view: Usage is narrow. A couple of people get real value, one person uses search for similar old tickets, and the dashboards have not been used much yet.
Commercial: Daniel noted the contract renews in a little over a year. Kenny expects a clearer picture of what is working by the next check-in in a couple of months.
Watch: Value is not yet shown, and the customer is not asking for anything. Dashboards adoption and a wider user base are the gaps to close before renewal.
Themes
As at Fri 9 Oct 2026Who was there
BG-Demo
Them
Follow-up
Next steps
As at Fri 9 Oct 2026- Daniel Okafor to book another check-in with Kenny Lockhart in a couple of months.
Risks
As at Fri 9 Oct 2026- Only a couple of people get real value, so the case for renewal is not yet built.
- Dashboards are barely used, so the customer has not yet invested in them.
Opportunities
As at Fri 9 Oct 2026- Search for similar old tickets is already saving back-and-forth and can be shown as a value case.
Transcript
Daniel OkaforHi Kenny, thanks for making the time. How's the team getting on with the brain?
Kenny LockhartHi Daniel, good to hear from you. You know, it's been interesting. We had a good training session a few weeks back, and a couple of people are using it regularly.- Daniel OkaforThat's good. How many of your team are actively asking questions?
- Kenny LockhartI'd say a couple of people are getting real value from it. A few others dip in now and then. It's early days still.
- Daniel OkaforRight. Have there been any particular use cases that are working well?
- Kenny LockhartYeah, actually. One of our team members has been using it to search for similar old tickets when customers ring in with problems. That's saving a fair bit of back-and-forth. The dashboards haven't been used much yet, though.
- Daniel OkaforThat's a solid use case. The search is usually where teams see the quickest win. How's the data quality? Are the search results making sense?
- Kenny LockhartYeah, the results are good. Nothing seems off. The nightly refresh is working as expected.
- Daniel OkaforHave you had any issues we should know about?
- Kenny LockhartNot really. One small thing: someone asked how to save a search, but otherwise, no real problems. The documentation helped.
- Daniel OkaforGood to hear. Is there anything the team needs from us? Any training gaps or features you wish it had?
- Kenny LockhartNot at the moment. We're still in the "explore and learn" phase. I reckon the value will become clearer as we use it more.
- Daniel OkaforThat makes sense. Just to close the loop: your contract renews in a little over a year, and I want to make sure the brain is delivering for you. Would it be helpful to check in again in another couple of months?
- Kenny LockhartYeah, that sounds reasonable. By then we should have a clearer picture of what's working and what isn't.
- Daniel OkaforPerfect. I'll put something in the calendar. In the meantime, if anyone on the team has questions or hits something that doesn't feel right, get in touch and we'll help sort it out.
- Kenny LockhartWill do. Thanks, Daniel.
- Daniel OkaforThanks, Kenny. Speak soon.