Vellacott Payments / BB-Demo – Renewal
Callcompleted
Vellacott Payments: documents · 2026-06-08 13:15
On the 8 Jun 2026 renewal call, Gavin Rudd queried why the draft shows £103k against a deal figure of £129k. Sophie Ling owes a reconciliation page by end of week. Philippa Gore will not commit to a signing date until she has seen it.
What was said
What this says
Current to 11 Oct 26On the 8 Jun 2026 renewal call, Gavin Rudd queried why the draft shows £103k against a deal figure of £129k. Sophie Ling owes a reconciliation page by end of week. Philippa Gore will not commit to a signing date until she has seen it.
What happened: On the 8 Jun 2026 renewal call, Gavin Rudd went through the order form draft with Sophie Ling. He asked what the £129k deal figure includes, given the draft shows £103k.
Customer view: Gavin was content with annual in advance, thirty days from invoice, with the term starting on 10 Jul 2026. Philippa Gore will not commit to a date until she has seen the reconciliation.
Commercial: Sophie said the price moves to the current list because the renewal starts after 1 Jul 2026, with users at 160 and service levels unchanged. The evidence does not show the renewal price itself.
Watch: Daniel Okafor reported active users a little over forty, down a touch on the quarter, and no tickets in thirty days. The contract ends on 9 Jul 2026 and the signature target is 1 Jul 2026.
Themes
Current to 9 Oct 26Theme
Renewal draft reconciliation
Importance
renewal
Sentiment
neutral
Voice
decision-maker
Who was there
BB-Demo
CRMmade from
Them
CRMmade from
Follow-up
Next steps
Current to 9 Oct 26- Sophie Ling sends the reconciliation page and a tidied draft to Gavin Rudd by the end of the week.
- Daniel Okafor sends the usage view by team to Philippa Gore and Tomasz by the end of the month.
- Philippa takes the draft to internal sign-off once Gavin is satisfied.
Risks
Current to 9 Oct 26- The gap between the £103,000 in the draft and the £129,000 deal figure is unexplained to the customer until the reconciliation arrives.
- Philippa will not commit to a signing date before seeing the reconciliation, and the contract ends on 9 Jul 2026.
- Active users are down a touch on the quarter, and the usage view by team is still owed.
Opportunities
Current to 9 Oct 26- Gavin said payment terms were his main concern and the rest of the draft reads fine.
- Renewing on the current list price is already flagged to the customer, as Sophie raised it in April.
Transcript
Daniel Okafor NoneGood afternoon, and thank you for making the time. I can see Philippa and Gavin, and Sophie's here with me. Tomasz isn't on this one, is that right?
Philippa Gore NoneCorrect. It's commercial, so I've kept it to the three of us on our side. Afternoon, all.
Gavin Rudd NoneAfternoon. Sorry, I'm just getting the draft up. One moment.
Sophie Ling NoneNo rush. Did you get any weather this morning? It's been dreadful here.- Gavin Rudd NoneRain all morning, and it's cleared now. Right, I have it open.
- Philippa Gore NoneHeadline, please. Where do we stand?
- Sophie Ling NoneThe renewal is in negotiation. The order form draft is with Gavin, the contract ends on 9 Jul 2026, and our target is to have it signed by 1 Jul 2026, so there's a little room either side. What I need from this call is your comments on the draft, and anything you want changed.
- Philippa Gore NoneGood. Gavin, you've read it. Go ahead.
- Gavin Rudd NoneYes. Starting with the number. The draft shows the contracted ARR at £103,000, which matches what we pay now. But the deal figure you've given us is £129,000. I want to be clear what that includes before I put anything in front of Philippa.
- Sophie Ling NoneFair. The £129,000 is the total value of the renewal deal on our record. The annual subscription figure and the one-off elements are separated out in the order form, and I'll add a short reconciliation page so you can tie every line to the draft. I should have put that in the first version.
- Gavin Rudd NoneThat would help. I don't want to find out at audit what I should have asked now.
- Philippa Gore NoneWho owns the reconciliation on your side?
- Sophie Ling NoneI do. You'll have it by the end of this week.
- Philippa Gore NoneNow the question I asked last time. What's changed against the current contract? Be specific.
- Sophie Ling NoneThe price moves to the current list because the renewal starts after 1 Jul 2026, as I flagged in April. Users stay at 160, connectors stay as they are, and the service levels and credits are unchanged from your current Enterprise terms. I've kept the draft as close to the existing order form as I can so the differences are easy to see.
- Philippa Gore NoneAnd no new surprises in the commercial wording? Tell me early if there are.
- Sophie Ling NoneNone that I know of. If legal on our side raises anything, you'll hear from me the same day.
- Gavin Rudd NonePayment. I'd like to keep annual in advance, thirty days from invoice. Is the invoice date the start of the new term?
- Sophie Ling NoneThe term starts on 10 Jul 2026, and the invoice would follow that. I'll make the date explicit in the form rather than leave it to interpretation.
- Gavin Rudd NoneThank you. That was my main concern. The rest reads fine.
- Daniel Okafor NoneWhile we're on it, from the customer success side, can I just give you the picture on usage? Active users average a little over forty in the last month, about the same as before, down a touch on the quarter. No tickets at all in the last thirty days, and nothing overdue on invoices.
- Philippa Gore NoneDown a touch. Is that something I should be asking about?
- Daniel Okafor NoneIt's small, and I don't read much into it on its own. I'd rather watch it than explain it away, so I'll look at who has dropped off and come back to you with something concrete. I'll come back to you by the end of the month.
- Philippa Gore NonePlease do. Tomasz is closest to the team, so share it with him as well.
- Daniel Okafor NoneOf course. And I'll make sure he knows the commercial side is with you.
- Philippa Gore NoneOn timing. It goes through our usual internal sign-off once Gavin is satisfied. I won't commit to a date until I've seen the reconciliation.
- Sophie Ling NoneThat's sensible. Reconciliation by end of week, you review, and then we aim for signature before the start of July. If anything slips, tell me and we'll plan around it, the contract end isn't until 9 Jul 2026.
- Gavin Rudd NoneThat works for me. I'll turn it round within a couple of days of seeing the reconciliation.
- Philippa Gore NoneAnything else I should know? Anything at all?
- Daniel Okafor NoneNothing from me. Service has been steady and I'd tell you straight away if that changed.
- Sophie Ling NoneSo to close: I send the reconciliation page and a tidied draft by end of week. Gavin reviews and comes back. Daniel sends the usage view by team by the end of the month. Philippa takes it to sign-off once Gavin is happy.
- Philippa Gore NoneAgreed. Thank you, both.
- Daniel Okafor NoneThank you all. Best wishes, speak soon.
- Gavin Rudd NoneCheers. Bye.
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