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Kingdon Diagnostics / BG-Demo – Renewal

Callscheduled

Kingdon Diagnostics · 14 Oct 2026 16:00

Who was there

BG-Demo

Them

Call prep

As at Fri 9 Oct 2026

First of two booked renewal calls with CFO Graeme Charlton, 89 days before the 6 Jan 2027 Enterprise renewal. He wants one clear figure and a business case, but two figures are in play: a £125k renewal price and £135k on the CRM deal.

Context: Graeme Charlton has asked for a return case at every call this year. On the 28 Sep 2026 call he tied the renewal to one. All invoices are paid within terms, so the risk is about value, not money.

Approach: Lewis Kerr opens with one agreed renewal figure, because the 7 Oct 2026 notice quoted £135k against a £125k renewal price. The records do not show whether the side by side was sent.

Marcus Bell then frames the value case in margin and turnaround, as Graeme asked on 27 Jul 2026. Use Kirsty Robson's attendance to fix the finance team session.

Watch for: a push to cut the licence below 150 seats. The records do not show the source of Graeme's count of around 28 active users, so ask about it before contradicting it.

A second renewal call is booked for 19 Oct 2026. Aim to agree the figure and what the business case must show, not to close.

AI · claude-opus-5-5 · as at Fri 9 Oct 2026

Booked

Updated 9 Oct 26

Date2026-10-14

Time16:00

Typerenewal

Statusscheduled

Transcript

No transcript: the call is scheduled and not recorded.

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.