Kingdon Diagnostics / BB-Demo – Check In
Callcompleted
Kingdon Diagnostics · 2026-07-27 11:15
Graeme Charlton, CFO, found the value summary useful but light on money. He wants the return stated in margin and turnaround before the renewal, and will compare the £119k contract with what has changed.
What was said
What this says
Current to 13 Oct 26Graeme Charlton, CFO, found the value summary useful but light on money. He wants the return stated in margin and turnaround before the renewal, and will compare the £119k contract with what has changed.
What happened: Marcus Bell gave a short check-in covering usage, tickets, the value page and the renewal. Only Graeme and Marcus attended; Ryan was tied up.
Customer view: Graeme called the value summary useful but said it was a bit light on money. The board will want the return stated in terms of margin and turnaround.
Commercial: The term ends on 5 Jan 2027 and the renewal date is 6 Jan 2027. Graeme wants to see the contract at £119k compared with what has changed before he signs off anything different.
Watch: Active users are in the high twenties against 150 licensed, level with the previous quarter. One ticket was marked high priority and a written note is owed. The finance connector has no date.
Themes
Current to 9 Oct 26Theme
Value case before renewal
Importance
renewal
Sentiment
neutral
Voice
decision-maker
Who was there
BB-Demo
CRMmade from
Them
CRMmade from
Follow-up
Next steps
Current to 9 Oct 26- Marcus Bell to send Graeme the ticket note on the afternoon of the call.
- Marcus Bell to book thirty minutes with Ryan the following week and copy Graeme in.
- Marcus Bell to pass Graeme's £119,000 comparison request to Lewis Kerr before the quote.
Risks
Current to 9 Oct 26- The value summary lacks a margin and turnaround figure, which the board will expect before the renewal.
- Active users are in the high twenties against 150 licensed, so seat value is open to challenge.
- A written note on the high priority ticket is still owed, and the finance connector has no date.
Opportunities
Current to 9 Oct 26- A joint session with Ryan and his team can set out what the brain has replaced in reporting turnaround work.
- The finance connector Ryan asked about would deepen use if the engineers deliver it.
Transcript
Marcus Bell NoneMorning, Graeme. Can you hear me alright?
Graeme Charlton NoneI can. Morning, Marcus. What's changed?- Marcus Bell NoneShort answer, not much, and I think that's the good news. I'll share my screen and walk you through it. Ryan's tied up today, so it's just the two of us.
- Graeme Charlton NoneThat's fine. I've got until the half hour.
- Marcus Bell NoneThen I'll be quick. Active users on the thirty day average are in the high twenties, and that's level with the previous quarter, a touch up if anything. So the dip you and I talked about back in May hasn't carried on, but it hasn't come back either.
- Graeme Charlton NoneLevel. Against a hundred and fifty licensed.
- Marcus Bell NoneYes. I won't dress that up. It's steady, and it's a long way under the licence.
- Graeme Charlton NoneUnderstood. Go on.
- Marcus Bell NoneQuestions asked are holding up, records indexed are still climbing, nightly refresh has been landing before seven on business days. Nothing's gone flat. No invoices overdue on our side either, so the account looks tidy.
- Graeme Charlton NoneGood. Tickets?
- Marcus Bell NoneTwo in the last month. One of them was marked high priority, so I want to be open about it. It's been dealt with, and I'll send you a short note on what happened so you've got it in writing. I'd rather not give you a version from memory on a call.
- Graeme Charlton NoneDid it affect the contract managers' work?
- Marcus Bell NoneFrom what I can see, no. Ryan would be the best person to confirm how it landed on the ground, and I'll ask him. If it had, I think I'd have heard from you before the ticket count told me.
- Graeme Charlton NoneYou would have. Fine. Send me the note.
- Marcus Bell NoneThis afternoon. Now, the page I promised you earlier in the summer, the value summary. Did it reach you, and was it what you needed?
- Graeme Charlton NoneIt did. It was useful. A bit light on money. The board will want the return stated in terms of margin and turnaround, and I don't see that yet.
- Marcus Bell NoneThat's fair, and honestly I can't produce a margin figure from the platform alone, that would be your finance team's number. What I can do is sit with Ryan and your team and pull together what the brain's replaced in the reporting turnaround work. You'd then put the cost against it.
- Graeme Charlton NoneThat works. Is that within the hour, a day, a week?
- Marcus Bell NoneI'd say a couple of weeks, to do it properly. Shall we book thirty minutes with Ryan next week to start it?
- Graeme Charlton NoneDo that. Copy me in.
- Marcus Bell NoneWill do. And on the renewal, as you know the current term ends on 5 Jan 2027 and the renewal date is 6 Jan 2027. Lewis is your account owner for that, and he'll be sending the quote. I'd leave price with him, but I'll make sure he sees the value page first.
- Graeme Charlton NoneYes. He said it would come early. I'd like to see the contract at £119,000 compared with what's changed before I sign off anything different.
- Marcus Bell NoneThat's the contracted figure and it matches the invoices, so you've got the right starting point. I'll pass that on to Lewis, word for word.
- Graeme Charlton NoneGood. Anything else from you?
- Marcus Bell NoneOnly the finance connector Ryan asked about before. It's with our engineers, and I won't put a date on it, but I'll tell you the moment I know. Otherwise that's me.
- Graeme Charlton NoneLet's keep it simple, then. You send the ticket note and book the session with Ryan. I'll hold the board slot.
- Marcus Bell NonePerfect. Thanks, Graeme. Speak soon.
- Graeme Charlton NoneThank you. Goodbye.
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