Tanjong Arc Logistics / BB-Demo – Demo
Callcompleted
Tanjong Arc Logistics: documents · 2026-09-07 09:15
Jun Tan, Head of Client Services, saw a demo on live Salesforce, tracking and email data. He was positive and asked for a proposal. No price, rival or timing concern was raised.
What was said
What this says
Current to 11 Oct 26Jun Tan, Head of Client Services, saw a demo on live Salesforce, tracking and email data. He was positive and asked for a proposal. No price, rival or timing concern was raised.
What happened: Tom Ashdown and Hannah Lowe ran a demo on Tanjong Arc's own Salesforce, tracking and email data. Jun asked about self-built dashboards, refresh timing, concurrent search and support.
Customer view: Jun was positive throughout and closed with "Looks good. What's next?". He asked for the proposal to be sent over.
Commercial: The conversation was framed on Growth, with 40 users and eight connectors, of which three are in use. Headroom exists to add billing or product usage, and Premium support was mentioned as an option for a named engineer.
Watch: Only Jun spoke for the customer. The evidence does not show who else signs off, or any discussion of price or competitors.
Themes
Current to 9 Oct 26Who was there
BB-Demo
Them
Follow-up
Next steps
Current to 9 Oct 26- Tom Ashdown to send Jun Tan a proposal covering pricing, terms and timeline.
- Move to order form and go-live planning once Jun has reviewed the proposal.
Risks
Current to 9 Oct 26- Only one customer contact attended, so the evidence does not show who else approves the purchase.
- No pricing or competitor discussion took place, so price sensitivity is untested.
Opportunities
Current to 9 Oct 26- Growth subscription with 40 users and eight connectors, with three connectors in use at the demo.
- Premium support for a named engineer, which Jun had asked about.
Transcript
Tom Ashdown NoneRight, good to see you again, Jun. This is Hannah, our Solutions Engineer. She's going to walk you through what the BB-Demo looks like on your data.
Hannah Lowe NoneHi Jun. I've loaded your Salesforce, tracking system, and email. Everything you see today is real data. Let me start with search.- Hannah Lowe NoneSay you want to find high-value shipments that had customer communication in the last week. I'll search for that in plain language.
Jun Tan NoneOkay, so it's bringing back shipment records with the customer email right there. That's what we need.- Hannah Lowe NoneRight. And you can layer on more filters: by region, customer, status, whatever. All instant.
- Hannah Lowe NoneNow dashboards. You can build custom views: shipment volume by route, customer activity heatmap, that sort of thing. No code required.
- Jun Tan NoneAnd my team can build these themselves once we're live?
- Hannah Lowe NoneYes. We train you in implementation, usually a day. Most teams pick it up fast.
- Hannah Lowe NoneTo be precise: Growth includes 40 users and eight connectors. You're using three, Salesforce, tracking, email. You could add billing or product usage if you wanted.
- Jun Tan NoneAnd how often does it refresh?
- Hannah Lowe NoneNightly. Complete by 07:00 your time on business days. So anything new shows up in the brain the next morning.
- Jun Tan NoneThat's good. How many people can search at once?
- Hannah Lowe NoneAll 40 users simultaneously. No locking, no conflicts. Everyone gets the same fresh data.
- Jun Tan NoneAnd support, what's included?
- Tom Ashdown NoneQuarterly check-ins on Growth, standard support during business hours. If you want a named engineer for faster response, that's available.
- Jun Tan NoneLooks good. What's next?
- Tom Ashdown NoneI'll put together a proposal: pricing, terms, timeline. You review it and we'll move to order form and go-live planning.
- Jun Tan NoneSounds good. Send that over. Cheers.