Ekholm Byggtjänst / BB-Demo – Negotiation
Callcompleted
Ekholm Byggtjänst: documents · 2026-02-05 08:30
The CFO, Gustav, accepted the Starter terms and asked for the implementation tied to a fixed live commitment for his board. BB-Demo offered a twenty-eight day commitment with a credit; he will return the order form within the week.
What was said
What this says
Current to 11 Oct 26The CFO, Gustav, accepted the Starter terms and asked for the implementation tied to a fixed live commitment for his board. BB-Demo offered a twenty-eight day commitment with a credit; he will return the order form within the week.
What happened: Lewis Kerr and Owen Tallis closed the Starter deal with Gustav, the CFO. Gustav was happy with the terms and had one request.
Customer view: His board wants the implementation tied to a fixed commitment, live within the four-week window. He defined live as full data and ready to use.
Commercial: Lewis confirmed a live within twenty-eight days commitment with a credit if missed. The first year is twenty-eight thousand all-in, covering implementation and subscription, and year two renews at the Starter subscription rate.
Watch: The order form is not yet signed, so the deal is open until it comes back. The kick-off call is booked only after signature.
Themes
Current to 9 Oct 26Who was there
BB-Demo
Them
Follow-up
Next steps
Current to 9 Oct 26- Lewis Kerr to email the order form today with a checklist for the customer's IT team.
- Gustav to return the signed order form within the week.
- Lewis to book the kick-off call for the week after signature.
Risks
Current to 9 Oct 26- The board expects the brain live within the four-week window, and a miss triggers a credit.
- The order form is unsigned until Gustav returns it.
Opportunities
Current to 9 Oct 26- A clean delivery against the live commitment would build trust for later expansion.
Transcript
Lewis Kerr NoneMorning Gustav. Owen and I are here to finalize the Starter deal. Are you ready to move forward?
Gustav Åberg NoneYes, I'm happy with the terms. Just one thing: the board would like to see the implementation tied to a fixed commitment. They want to know the brain will be live within the four-week window.
Owen Tallis NoneWhat does 'live' mean to you? Full data sync on all connectors, or first queries working?- Gustav Åberg NoneFull data and ready to use.
- Lewis Kerr NoneNo problem. Our order form has a 'live within twenty-eight days' commitment. If we miss it, you get a credit. Does that work?
- Gustav Åberg NoneThat's good. And the pricing is twenty-eight thousand all-in for the first year?
- Lewis Kerr NoneCorrect. That's the full amount for year one, including implementation and subscription. Year two renews at the Starter subscription rate.
- Gustav Åberg NoneAnd you need payment upfront?
- Owen Tallis NoneAnnual subscription, yes. But we'll invoice implementation and subscription together.
- Gustav Åberg NoneFine. What happens to the order form now?
- Lewis Kerr NoneI'll email it to you today. You sign and send it back. Once we have your signature, I'll book the kick-off call with you and our implementation team for the following week.
- Gustav Åberg NoneHow much notice do you need if we need to move that kick-off?
- Lewis Kerr NoneA few days if you can. Our implementation calendar fills up fast.
- Gustav Åberg NoneAll right. I'll review the order form and get it back to you within the week.
- Owen Tallis NonePerfect, Gustav. We're excited to get you live.
- Lewis Kerr NoneI'll send the order form over and include a checklist for your IT team. If you have any questions, just ring me. Kind regards, Gustav.