Skovdal Software / BB-Demo – Check In
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Skovdal Software: documents · 2025-11-03 10:30
Ida Mortensen said the brain is part of how the team operates, with a new patient-feedback use case. Her finance team asks regularly if they are keeping it. Renewal talks are due closer to February.
What was said
What this says
Current to 11 Oct 26Ida Mortensen said the brain is part of how the team operates, with a new patient-feedback use case. Her finance team asks regularly if they are keeping it. Renewal talks are due closer to February.
What happened: Daniel Okafor held a check-in on 3 Nov 2025 with Ida Mortensen. The team uses the brain regularly and has started tracking patient feedback patterns, a workflow an operations lead found.
Customer view: The refresh timing agreed earlier is working well. Ida had nothing to raise as not working.
Commercial: Ida called appetite to continue very positive. Her finance team asks regularly whether they are keeping it, so cost is being watched.
Watch: Daniel said renewal conversations would be scheduled closer to February. A value case ready for finance would help.
Themes
Current to 9 Oct 26Who was there
BB-Demo
Them
Follow-up
Next steps
Current to 9 Oct 26- Daniel Okafor to schedule renewal conversations with Ida closer to February.
Risks
Current to 9 Oct 26- Ida's finance team asks regularly whether the subscription is being kept, so the renewal may need a value case.
Opportunities
Current to 9 Oct 26- A new patient-feedback use case shows the customer extending its use of the brain.
Transcript
Daniel Okafor NoneIda, good to hear from you. How are things going?
Ida Mortensen NoneAll good. We're still getting a lot of value from it. The team uses it regularly now.- Daniel Okafor NoneBrilliant. I've been looking at the activity and you're steady with active users. Any new use cases coming up that we should know about?
- Ida Mortensen NoneWe've started using it to track patient feedback patterns, which is quite useful. One of the operations leads found a workflow that nobody was using it for before.
- Daniel Okafor NoneThat's exactly how these tools mature, people discover their own uses. Are you finding the data is fresh enough for what you need?
- Ida Mortensen NoneYeah, the refresh timing we sorted earlier is working well. Data's available when we need it.
- Daniel Okafor NoneGood. And thinking forward, you're coming up to renewal in a couple of months. How is the appetite to continue?
- Ida Mortensen NoneVery positive. It's become part of how we operate now. My finance team asks me regularly if we're keeping it.
- Daniel Okafor NoneThat's really encouraging to hear. We'll get renewal conversations scheduled properly closer to February. Is anything not working well that we should address before then?
- Ida Mortensen NoneNo, honestly it's been solid. The team is happy.
- Daniel Okafor NoneExcellent. I'll get in touch in a couple of months about renewal. In the meantime, let me know if anything comes up.
- Ida Mortensen NoneWill do. Thanks, Daniel.
- Daniel Okafor NoneBest wishes, Ida.