Lindqvarn Retail / BB-Demo – Check In
Callcompleted
Lindqvarn Retail: documents · 2026-06-26 11:45
Amara Obi's first call as CSM with Karin Sjöberg on 26 Jun 2026. The renewal is clean to 31 May 2027 and usage is rising. Agreed a small regional-manager pilot, and store feedback is the weak spot.
What was said
What this says
Current to 11 Oct 26Amara Obi's first call as CSM with Karin Sjöberg on 26 Jun 2026. The renewal is clean to 31 May 2027 and usage is rising. Agreed a small regional-manager pilot, and store feedback is the weak spot.
What happened: Amara introduced herself as the new customer success manager and walked through the renewal, usage and two closed tickets. Karin said success is store managers using the brain without reminders.
Customer view: Karin is content with the renewal and wants growth to be careful. She said she does not want to rush the rollout.
Commercial: Regional managers are a natural new group, and Amara said seats are not a constraint. Store feedback is the weakest feed, and Amara has not promised a fix.
Watch: Amara has only just picked up the account and said she is still learning its history. The two tickets still need a proper read for any pattern.
Themes
Current to 9 Oct 26Who was there
BB-Demo
Them
Follow-up
Next steps
Current to 9 Oct 26- Amara Obi to read the two recent tickets for any pattern and tell Karin if one emerges.
- Amara to hold a session with Linnea on how the store feedback feed arrives.
- Karin to name which regional managers are most curious for the pilot.
Risks
Current to 9 Oct 26- Store feedback arrives untidily and is the weakest part of the brain for Lindqvarn Retail.
- The account has just changed CSM, so history and context may be thin.
Opportunities
Current to 9 Oct 26- A small pilot for regional managers would extend the brain to a new group within existing seats.
Transcript
Amara Obi NoneHello Karin, can you hear me? Good, lovely. Good morning.
Karin Sjöberg NoneGood morning, Amara. Yes, I hear you well. How are you?- Amara Obi NoneVery well, thank you. Before we start, I should introduce myself properly, because we have only exchanged emails. I'm Amara, I'm the customer success manager for Lindqvarn now. I've only just picked the account up, so I'm still learning its history, and I'd like you to tell me what good looks like for you this quarter.
- Karin Sjöberg NoneThank you, that is kind. For me, good is that the store managers use it by themselves, without me sending a reminder. It is a quiet summer here, people take holidays, but we should anchor what we do now so it is ready for the autumn.
- Amara Obi NoneThat's a good aim. Here's what the numbers say. The renewal went through at one hundred and thirteen thousand five hundred pounds a year, running to 31 May 2027, and you're licensed for one hundred and sixty users.
- Karin Sjöberg NoneYes, I know. Mats was happy that it was clean. He said so.
- Amara Obi NoneGood to hear. On usage, active users are up by about a tenth on the previous quarter, in the mid forties on average. So the direction is right. Who else should have access, do you think? Are there teams that aren't in yet?
- Karin Sjöberg NoneLet us think about it together. Perhaps the regional managers, who sit between the stores and head office. They see the stores but they do not see customer service.
- Amara Obi NoneThat makes sense. And you have plenty of headroom on seats, so that costs you nothing extra. I'd suggest we start with a small group, so that you can see whether they ask questions, rather than switching on everyone.
- Karin Sjöberg NoneYes, I like that. Small first. I do not want to rush it.
- Amara Obi NoneAgreed. Tickets next. Two in the last month, neither urgent. One was about a page permission and one was a question about a refresh. Both are closed, but I'd like to read them properly so I know whether there's a pattern.
- Karin Sjöberg NoneLinnea handled those. I think they were small. If there was a problem I would have heard from her directly.
- Amara Obi NoneI'm sure. I'll check anyway and tell you if anything looks like a trend. Is there anything the brain doesn't do for you at the moment that you'd like it to do?
- Karin Sjöberg NoneOne thing. The store feedback is still the weakest part. The customer service and e-commerce data are connected very well, but the store comments come in a less tidy way. What do the stores say? They say they want it simpler.
- Amara Obi NoneUnderstood. I won't promise a fix on this call, because I want to understand how that feed arrives first. Could you or Linnea walk me through it, perhaps in a short session next week?
- Karin Sjöberg NoneYes, I will ask Linnea. She knows the details.
- Amara Obi NoneBrilliant. So, to summarise. I read the two tickets, I set up a session with Linnea on the store feedback, and we plan a small pilot group for the regional managers. Have I got that right?
- Karin Sjöberg NoneYes, that is right. And I will ask which regional managers are most curious. That helps the pilot.
- Amara Obi NonePerfect. Let's get the next check-in in the diary for the autumn, and I'll send a short note with the usage chart today.
- Karin Sjöberg NoneThank you, Amara. Vänliga hälsningar, Karin.