Lindqvarn Retail / BB-Demo – Onboarding
Callcompleted
Lindqvarn Retail: documents · 2025-08-05 08:00
Usage review with Karin Sjöberg and Linnea Holm: regular users more than doubled on the quarter before and are spread across teams. Two training sessions are planned, with licensed users leaving room to widen access.
What was said
What this says
Current to 11 Oct 26Usage review with Karin Sjöberg and Linnea Holm: regular users more than doubled on the quarter before and are spread across teams. Two training sessions are planned, with licensed users leaving room to widen access.
What happened: Hamza Akhtar showed the usage page and said regular use had more than doubled, spread across the insight team, customer service and some stores. Delivery delay questions were among the most asked.
Customer view: Karin Sjöberg wants a clean example for the leadership team showing the delivery question was impossible to answer before. Linnea Holm offered a sofa range case where complaints matched a late supplier delivery.
Commercial: Hamza noted the 150 licensed users leave plenty of room, and Karin prefers a gradual rollout. Frustrations were slow broad questions and a wish to save questions.
Watch: A dashboard permission ticket from Linnea is still open. The leadership story depends on the store manager agreeing to be named.
Themes
Current to 9 Oct 26Theme
Usage growth and training plan
Importance
praise
Sentiment
positive
Voice
decision-maker
Who was there
BB-Demo
CRMmade from
Them
CRMmade from
Follow-up
Next steps
Current to 9 Oct 26- Hamza Akhtar to send a draft of the two training agendas and nudge the open ticket.
- Linnea Holm to check training dates with the e-commerce team, and Karin Sjöberg to ask the store manager about naming her in the example.
Risks
Current to 9 Oct 26- Slow answers to broad questions could frustrate new users unless training lands.
- A dashboard permission ticket remains open ahead of training.
Opportunities
Current to 9 Oct 26- Usage well below the 150 licensed users leaves room to widen access once training is done.
- The delivery delay example gives Karin Sjöberg a value story for the leadership team ahead of the renewal.
Transcript
Hamza Akhtar NoneMorning, both. Early start, sorry about that, I know it's earlier for you than it is for me, or the other way round, I never remember.
Karin Sjöberg NoneGood morning, Hamza. We are one hour ahead of you, so it is fine. How are you both? Linnea, you look better rested than last time.
Linnea Holm NoneThe sale is over, so yes. Thank you. I even slept.- Hamza Akhtar NoneHa, good. So today I've got some nice things to show, honestly. Usage has climbed a lot over the last few weeks. Can I share the usage page?
- Karin Sjöberg NonePlease. I looked at it myself yesterday, but I would like to hear how you read it.
- Hamza Akhtar NoneSo, the number of people using it regularly has more than doubled compared with the quarter before, which at this stage is exactly what you'd want. And it's not one person asking everything, it's spread over the insight team, customer service and a few of the stores.
- Linnea Holm NoneJohan's team is in there as well now. They asked a lot about returns last week.
- Karin Sjöberg NoneThat is good. What are the questions people ask the most? That tells me more than the number.
- Hamza Akhtar NoneMostly customers by segment, complaints by region, and a surprising number about delivery delays. That last one is the one that joins e-commerce and service, so it's the very thing you bought it for.
- Karin Sjöberg NoneYes. I would like to anchor that in a story for the leadership team. Not only that people use it, but that the delivery question was impossible to answer before. Could we find one clean example?
- Hamza Akhtar NoneI think so. Let me pick a real one with you, something where the answer changed a decision. Linnea, do you have a case from the stores?
- Linnea Holm NoneOne region noticed that complaints about a sofa range matched a late supplier delivery. They saw it in a few minutes. Before, someone would have built a spreadsheet for a day.
- Karin Sjöberg NoneThat is a good one. I will ask the store manager if we can name her in the note, I would not do it without asking.
- Hamza Akhtar NoneLovely. And I'll keep it factual, no big claims. Now, the other side. Are there frustrations? What's not working for people?
- Linnea Holm NoneA few said the answers are slow when the question is broad. And one person asked if they could save a question to ask again.
- Hamza Akhtar NoneBoth are fair. The saving is possible, I'll show it in training. On slow broad questions, the advice is to narrow by time or region, and I can show people how. It's habit more than a fault.
- Karin Sjöberg NoneGood. Training then. When do you propose? I want the store managers and Johan's team both, but not in one huge session.
- Hamza Akhtar NoneTwo sessions, I'd say, one more for e-commerce and one for stores and service. They can share the basics and diverge after. Towards the end of the month would work for me, if your calendars allow.
- Linnea Holm NoneThe end of the month is fine for me. I will check with Johan. Stores might be better in the afternoon, they are quiet after lunch.
- Karin Sjöberg NoneYes, afternoon for stores. Let us think about it together, with the regional leads, so nobody is pulled from a busy shift.
- Hamza Akhtar NoneAgreed. One thing on the licence, too, just so we're all aware. You have one hundred and fifty licensed users and you're nowhere near it, so there's plenty of room to widen access once training is done.
- Karin Sjöberg NoneGood. We will go gradually. I prefer people who are ready.
- Linnea Holm NoneCan I raise one small thing? There is a ticket still open from me about a dashboard permission, nothing urgent.
- Hamza Akhtar NoneI saw it, it's with the support team, and I'll nudge it today. It shouldn't be blocking you before training.
- Hamza Akhtar NoneRight, recap. I'll send a draft of the two training agendas, Linnea checks dates with Johan, Karin asks the store manager about the example. Anything else?
- Karin Sjöberg NoneNo, I think this was a good call. Thank you, both. Vänliga hälsningar.
- Linnea Holm NoneThanks, Hamza. Speak soon.
- Hamza Akhtar NoneCheers, all. Speak soon.
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