Wrenfield Property Management / B-Brain – Discovery
Callcompleted
Wrenfield Property Management: documents · 2025-12-04 13:00
Hugh Fenton and Chris Jagger described resident tickets, service charges and freeholder contacts split across three systems, costing half an hour per complaint. They agreed a live demo on their data.
What was said
What this says
Current to 11 Oct 26Hugh Fenton and Chris Jagger described resident tickets, service charges and freeholder contacts split across three systems, costing half an hour per complaint. They agreed a live demo on their data.
What happened: Tom Ashdown ran a discovery call with Hugh Fenton, Head of Data, and Chris Jagger, Finance Director. They described three disconnected systems, one of them a spreadsheet plus a couple of old databases.
Customer view: Chris said the team spends half an hour digging through systems instead of dealing with the resident. Hugh wants one search showing a resident's tickets, charges and anything on file.
Commercial: The need maps to the brain's search and chat over several connectors. A live demo was agreed in preference to screen recordings, and Tom is to send a systems questionnaire.
Watch: The finance director joined the first call, which suggests budget attention early. The call does not show a tier, a price or a timeline.
Themes
Current to 9 Oct 26Who was there
B-Brain
Them
Follow-up
Next steps
Current to 9 Oct 26- Tom Ashdown to send the systems questionnaire to Hugh Fenton and hold the live demo at 16:00 the following Thursday.
Risks
Current to 9 Oct 26- The call shows no budget, tier or decision timeline, so the opportunity is unqualified.
Opportunities
Current to 9 Oct 26- Search and chat across tickets, service charges and freeholder contacts would answer the stated need directly.