Fairhallow Travel / B-Brain – Check In

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Fairhallow Travel: documents · 2025-12-19 14:00

On 19 Dec 2025 Simon Ashworth told Marcus Bell the company will let the Growth contract run out on 31 Dec 2025. He cited seats against a handful of users, cost per booking and no one pushing adoption since Becky left.

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What was said

What this says

Current to 11 Oct 26

On 19 Dec 2025 Simon Ashworth told Marcus Bell the company will let the Growth contract run out on 31 Dec 2025. He cited seats against a handful of users, cost per booking and no one pushing adoption since Becky left.

What happened: Marcus Bell opened with usage and the £39,600 contract. Simon Ashworth, the Chief Operating Officer, said every licence is reviewed and forty seats for a handful of users does not hold up.

Customer view: Simon declined an offer to look at a smaller set of seats and said the company will let it run out. He gave two reasons: cost per booking, and that since Becky left it has been no one's job to push it.

Commercial: Marcus noted the contract ends on 31 Dec 2025 and referred price talk to Tom Ashdown. Service was quiet, so this is a value and ownership problem, not a service one.

Watch: Simon said the company would review if things change, so a win-back is possible but not planned.

AI · claude-sonnet-5-5 · 11 Oct 2026

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Themes

Current to 9 Oct 26

Theme

Non-renewal, value and ownership

Importance

churn

Sentiment

negative

Voice

decision-maker

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Who was there

B-Brain

CRMmade from

Them

CRMmade from

Follow-up

Next steps

Current to 9 Oct 26

Marcus Bell sends a short note on 19 Dec 2025 with the end date, what is switched off and when, and who to contact.
Marcus copies Tom Ashdown so he is across the account.
Marcus and Tom keep the win-back door open and revisit with Simon if circumstances change.

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Risks

Current to 9 Oct 26

The Growth subscription ends on 31 Dec 2025 because the customer chose not to continue.
The former champion Becky has left and no one now owns adoption or makes the value case.
A handful of people ask most of the questions, so usage is concentrated.

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Opportunities

Current to 9 Oct 26

Simon Ashworth said the company would review at the time if account managers want the brain back.
The account management team does use the brain for client reviews, which is a base for a win-back.

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Transcript

Not yet analysedThe transcript has not been written yet.

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B-Brain is a fictional company; every organisation and person here is invented. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	75
People at customers	290
B-Brain staff	40
Calls	784
Email threads	1,169
Support tickets	449
Documents	477
Deals	117
Invoices	101
Events	49
News items	56

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

B-Brain is a fictional company: every organisation, person and figure here is invented for this demonstration.

Who to contact

Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

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