Corriemoor Foods / BB-Demo – Renewal
Callcompleted
Corriemoor Foods: documents · 2024-07-01 12:15
Corriemoor's COO and Financial Controller were told the Starter renewal stays at £19,500 for twelve months, annual in advance. Elliot Allott said it works for them. The order form was still to be sent.
What was said
What this says
Current to 11 Oct 26Corriemoor's COO and Financial Controller were told the Starter renewal stays at £19,500 for twelve months, annual in advance. Elliot Allott said it works for them. The order form was still to be sent.
What happened: On 1 Jul 2024 Daniel Okafor and Nell Ashcombe discussed the first renewal with Elliot Allott and Sam Yates. The contract ends on 31 Jul 2024.
Customer view: Elliot asked for the renewal cost and Sam asked if the price was going up. Both accepted the answer that it stays at £19,500.
Commercial: Terms are twelve months, annual in advance, with no implementation. Daniel raised a higher tier or more users or connectors but made no push.
Watch: The evidence does not show the order form being sent or executed. Nell promised it by the end of that week, so signature should be confirmed against the executed copy.
Themes
Current to 9 Oct 26Who was there
BB-Demo
Them
Follow-up
Next steps
Current to 9 Oct 26- Nell Ashcombe to send the order form by the end of that week.
- Elliot Allott and Sam Yates to sign and return it within a few days of receipt.
- Daniel Okafor to keep checking in quarter by quarter on value.
Risks
Current to 9 Oct 26- The evidence does not show the order form was sent or executed after the call.
- Both customer leads asked about price, so a later increase may be sensitive.
Opportunities
Current to 9 Oct 26- Daniel raised a higher tier or extra users and connectors, left open with no pressure.
Transcript
Daniel Okafor NoneElliot, Sam, thanks for the time. Nell's joined as well.
Nell Ashcombe NoneHi both. What are we trying to get done today?- Daniel Okafor NoneSo you're coming up to your first renewal. The contract ends on 31 Jul 2024, and we wanted to talk through what that looks like going forward.
Elliot Allott NoneRight, so what's the renewal cost?- Nell Ashcombe NoneYou're on Starter at 19,500 annually. The product's improved since you signed on, so there's better dashboards, faster search, new features coming. You'll get those automatically.
Sam Yates NoneIs the price going up?- Nell Ashcombe NoneNot for this renewal. It stays at 19,500.
- Elliot Allott NoneOK, that works for us.
- Daniel Okafor NoneYou could also consider moving to a higher tier or adding capacity if you wanted more users or connectors, but there's no pressure to do that now.
- Elliot Allott NoneWhat's the timeline for getting the form across?
- Nell Ashcombe NoneI'll get it to you by end of this week. Same payment terms as before, annual in advance.
- Sam Yates NoneAnd the term length?
- Daniel Okafor NoneTwelve months again.
- Elliot Allott NoneRight. And once you send the form, how long do you need to close it?
- Nell Ashcombe NoneA few days to sign and get it back from you. Once we've got it executed, there's no implementation this time, just a switch to the new contract.
- Sam Yates NoneSounds straightforward.
- Daniel Okafor NoneAnd we'll keep checking in quarter by quarter to make sure you're getting value and to chat about any questions.
- Elliot Allott NonePerfect. I think we're good.