Harrowden Foods / B-Brain – Qbr
Callcompleted
Harrowden Foods: documents · 2026-09-01 14:30
At the 1 Sep 2026 QBR, active users were under ten of sixty licensed, and Gemma Holt was asking most questions. Rajesh Mistry said he does not pay for shelfware and wants the contract looked at if usage stays low.
What was said
What this says
Current to 11 Oct 26At the 1 Sep 2026 QBR, active users were under ten of sixty licensed, and Gemma Holt was asking most questions. Rajesh Mistry said he does not pay for shelfware and wants the contract looked at if usage stays low.
What happened: Amara Obi showed that active users were under ten against sixty licensed, about a quarter lower than the quarter before. Questions asked fell in step, and no tickets were raised in the last thirty days.
Customer view: Rajesh Mistry, Supply Chain Director, read the missing tickets as silence, not satisfaction. He said he will want the contract looked at if usage stays under ten.
Commercial: The contract is £58,000 plus VAT, invoiced and paid on time. The term ends on 4 Jan 2027 and the renewal date is 5 Jan 2027, and Lewis Kerr advised against pushing seats.
Watch: A very large share of questions came from Gemma, a key-person risk. Rajesh asked for a usage note in about three weeks.
Themes
Current to 9 Oct 26Who was there
B-Brain
Them
Follow-up
Next steps
Current to 9 Oct 26- Amara Obi sends the named user list with last login by the end of the week.
- Gemma Holt provides customer service training dates and the account managers who have drifted by Friday.
- Amara sends a short usage note to Rajesh in about three weeks, and Lewis Kerr sends a one-page summary of order form terms.
Risks
Current to 9 Oct 26- Active users are under ten of sixty licensed on Growth, and Rajesh will want the contract looked at at renewal.
- A very large share of questions comes from Gemma, so the brain goes quiet if she is away.
- Customer service went back to the old spreadsheet after getting logins.
Opportunities
Current to 9 Oct 26- Planners are not licensed and could be a later expansion once existing licences are filled.
- A named user list and customer service training could turn dormant licences into real use.