Harrowden Foods / B-Brain – Qbr
Callcompleted
Harrowden Foods: documents · 2026-06-02 16:45
QBR on 2 Jun 2026: usage is spread across account managers and the account is clean. Rajesh Mistry wants proof of value and a co-termed add-on quote before deciding, and he is not agreeing it on the call.
What was said
What this says
Current to 11 Oct 26QBR on 2 Jun 2026: usage is spread across account managers and the account is clean. Rajesh Mistry wants proof of value and a co-termed add-on quote before deciding, and he is not agreeing it on the call.
What happened: Amara Obi showed all forty Growth seats in use, rising questions and stable connectors. Rajesh Mistry asked for the daily versus occasional split and challenged the quiet tail of users.
Customer view: Rajesh wants value stated as time saved, and Gemma Holt gave the retailer review example. He said he does not pay for shelfware.
Commercial: Lewis Kerr confirmed the subscription matches the order form and invoices, with the term to 4 Jan 2027 and renewal on 5 Jan 2027. The add-on quote was promised in writing that day.
Watch: Gemma is the only admin, and the planners' interest is deferred.
Themes
Current to 9 Oct 26Who was there
B-Brain
Them
Follow-up
Next steps
Current to 9 Oct 26- Lewis Kerr to send the written add-on quote showing total and cost per head.
- Amara Obi to send the usage and value pack with Gemma's retailer review example.
- Gemma Holt to raise a second admin with Kelly and chase the quieter users.
Risks
Current to 9 Oct 26- A tail of quieter users could be read as shelfware if they stay quiet at the next review.
- Gemma is the only admin, so her absence or departure would leave the account exposed.
Opportunities
Current to 9 Oct 26- Add-on for extra users for Kelly's team, co-termed to the 5 Jan 2027 renewal.
- Operations planners may be a later case once customer service usage is shown.