Harrowden Foods / B-Brain – Negotiation
Callcompleted
Harrowden Foods: documents · 2025-11-28 13:30
Rajesh Mistry, who signs, will not sign on the call but will sign before 12 Dec 2025 if the revised Growth paper has the split, usage reporting and helpdesk-first sequencing. His main worry is shelfware.
What was said
What this says
Current to 11 Oct 26Rajesh Mistry, who signs, will not sign on the call but will sign before 12 Dec 2025 if the revised Growth paper has the split, usage reporting and helpdesk-first sequencing. His main worry is shelfware.
What happened: Lewis Kerr and Owen Tallis negotiated the Growth order form with Rajesh and Gemma Holt. The paper shows £62,000, which is the whole deal value including implementation and excluding VAT, not the annual subscription.
Customer view: Rajesh fears paying for everyone while a third log in. He asked for usage figures in writing ahead of each quarterly review.
Commercial: Owen said the first-term concession does not carry into the renewal, and Rajesh accepted renewal at list. Extra users would be co-termed, and Rajesh will not buy them until the first lot are used.
Watch: Finance will review the paper before he signs. The evidence does not show whether it was signed.
Themes
Current to 9 Oct 26Who was there
B-Brain
Them
Follow-up
Next steps
Current to 9 Oct 26- Lewis Kerr to send the revised paper with the split, usage reporting line and helpdesk sequencing.
- Lewis Kerr to send a separate add-on quote for extra users with the revised paper.
- Gemma Holt to introduce finance so the paper does not land cold.
Risks
Current to 9 Oct 26- Rajesh fears shelfware and will not sign without proof of use.
- Finance wants to see the paper first and Rajesh is away part of the following week.
- The first-term concession ends at renewal, so renewal is at list.
Opportunities
Current to 9 Oct 26- Additional user blocks of ten, co-termed to the renewal, if customer service adopts the brain.
- Helpdesk connectors sequenced first to show early value.