Harrowden Foods / B-Brain – Discovery
Callcompleted
Harrowden Foods: documents · 2025-10-08 12:30
Discovery call on 8 Oct 2025 with Gemma Holt and Rajesh Mistry. Strong need to join complaints and orders for retailer reviews. Rajesh is sceptical on cost and usage and decides nothing yet. Decision target was 12 Dec 2025.
What was said
What this says
Current to 11 Oct 26Discovery call on 8 Oct 2025 with Gemma Holt and Rajesh Mistry. Strong need to join complaints and orders for retailer reviews. Rajesh is sceptical on cost and usage and decides nothing yet. Decision target was 12 Dec 2025.
What happened: Lewis Kerr quoted £62,000 for the Growth tier, read from the scoping sheet as the total deal value, not the yearly subscription. The implementation and subscription split was promised in the written proposal.
Customer view: Gemma wants answers before retailer reviews and wants customer service on the brain. Rajesh wants proof of use and says service levels are what he is judged on.
Watch: Rajesh flagged a daily order file export that could affect connector cost, an unconfirmed Snowflake account, and a demand for question usage by person. He asked that any additions be co-termed.
Outcome: The evidence does not show whether the demo, proposal or the 12 Dec 2025 decision happened.
Themes
Current to 9 Oct 26Who was there
B-Brain
Them
Follow-up
Next steps
Current to 9 Oct 26- Lewis Kerr to send a written summary and book a demo on Harrowden's own anonymised data.
- Gemma Holt to prepare the sample of complaints and orders by the end of next week.
- Lewis Kerr to issue the proposal with the implementation and subscription split and dates after the demo.
Risks
Current to 9 Oct 26- Rajesh Mistry is sceptical on cost per head and fears shelfware, and wants usage by person before any extension.
- The orders arrive as a daily file export rather than a clean feed, which may complicate connector scope and price.
- The £62,000 figure is a total deal value from the scoping sheet, so it could be misread as a yearly price.
Opportunities
Current to 9 Oct 26- Growth tier covers 40 users and eight connectors across account managers and customer service.
- Rajesh's planners are a later group to add, co-termed to the renewal once usage supports it.