Imogen Hartley
PersonChief Data Officer at Fenmoor since the spring and sponsor of the expansion for two new lines. She was the champion at Lornefield until 30 Jan 2026. Her trust dipped after the July refresh problems, and she wants a value case.
Who they are
Insight
Current to 11 Oct 26Chief Data Officer at Fenmoor since the spring and sponsor of the expansion for two new lines. She was the champion at Lornefield until 30 Jan 2026. Her trust dipped after the July refresh problems, and she wants a value case.
Role: Chief Data Officer at Fenmoor, with an admin platform account created on 2026-03-02. At Lornefield she was Head of Data and champion until her last day on 30 Jan 2026, so she is a relationship carried across two organisations.
Influence: she took ownership of the Enterprise upgrade and offered to sponsor a wider rollout on 17 Aug 2026. On 15 Sep 2026 she said both new lines will need the brain. Budget goes through her finance director.
Watch: she dislikes explaining failures upwards after the business has found them first. She wants a named sponsor, a direct flagging route and a value case, and she was open about staff checking the brain against spreadsheets.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Fenmoor Specialty Underwriting | Chief Data Officer | champion | imogen.hartley@lornefield.example |
| Lornefield Pensions Administration | Head of Data | champion | imogen.hartley@lornefield.example |
CRMmade from
Activity
- 25 Sep 2026email_threadFollowing up on the expansion proposal
- 24 Sep 2026callFenmoor Specialty Underwriting / BB-Demo – Proposal
- 17 Sep 2026email_threadFinding a slot to go through the proposal
- 15 Sep 2026dealFenmoor Specialty Underwriting – Expansion
- 15 Sep 2026callFenmoor Specialty Underwriting / BB-Demo – Qbr
+1 - 9 Sep 2026email_threadFinding a time for the next QBR
- 1 Sep 2026email_threadYour day-to-day contact at BB-Demo
- 18 Aug 2026email_threadFollow-up from our QBR: usage, tickets and next steps+2
- 17 Aug 2026callFenmoor Specialty Underwriting / BB-Demo – Qbr+2
- 13 Aug 2026ticketPremium exposure totals not reconciling to CRM
- 13 Aug 2026email_threadFinding a time for the QBR
- 3 Aug 2026callFenmoor Specialty Underwriting / BB-Demo – Check In
- 31 Jul 2026email_threadJuly refresh outage and the service credit
- 28 Jul 2026email_threadFinding time for a check-in
- 22 Jul 2026callFenmoor Specialty Underwriting / BB-Demo – Escalation
+1 - 24 Jun 2026email_threadFenmoor renewal and the additional teams
- 11 Jun 2026eventBB-Demo Customer Day London
+32 - 4 Jun 2026email_threadInvitation: BB-Demo Customer Day London
- 18 May 2026ticketCRM connector sync stopped
- 5 May 2026callFenmoor Specialty Underwriting / BB-Demo – Check In
- 27 Apr 2026email_threadFenmoor check-in: timing and agenda
- 15 Apr 2026callFenmoor Specialty Underwriting / BB-Demo – Check In
- 10 Apr 2026email_threadCatching up on how the brain is landing at Fenmoor
- 19 Mar 2026eventBB-Demo webinar
+11 - 18 Mar 2026callFenmoor Specialty Underwriting / BB-Demo – Exec Sponsor+1
- 16 Mar 2026email_threadExec sponsor session - finding a slot
- 16 Mar 2026callFenmoor Specialty Underwriting / BB-Demo – Check In
- 12 Mar 2026email_threadCatching up - a check-in call
- 10 Mar 2026email_threadGrowth upgrade - where we have got to
- 6 Mar 2026email_threadInvitation: BB-Demo webinar on Thursday 19 March 2026
- 4 Mar 2026email_threadGood news, and a quick hello from Fenmoor
- 30 Jan 2026email_threadLast day
- 29 Jan 2026email_threadNotes and next steps from the QBR
+1 - 28 Jan 2026callLornefield Pensions Administration / BB-Demo – Qbr+1
- 26 Jan 2026callLornefield Pensions Administration / BB-Demo – Renewal
+1 - 7 Jan 2026callLornefield Pensions Administration / BB-Demo – Renewal+2
- 2 Jan 2026dealLornefield Pensions Administration – Renewal
- 22 Oct 2025callLornefield Pensions Administration / BB-Demo – Check In
- 15 Oct 2025email_threadQuick check-in call
- 24 Sep 2025callLornefield Pensions Administration / BB-Demo – Check In
- 26 Aug 2025callLornefield Pensions Administration / BB-Demo – Check In
- 31 Jul 2025email_threadFollow-up from our QBR+1
- 30 Jul 2025callLornefield Pensions Administration / BB-Demo – Qbr+1
- 25 Jul 2025email_threadScheduling the next QBR
- 12 Jun 2025callLornefield Pensions Administration / BB-Demo – Check In
- 6 Jun 2025ticketPerformance degradation
- 6 Jun 2025email_threadTime for a check-in?
- 14 Apr 2025callLornefield Pensions Administration / BB-Demo – Check In
- 17 Feb 2025callLornefield Pensions Administration / BB-Demo – Check In
- 3 Feb 2025callLornefield Pensions Administration / BB-Demo – Qbr+1
- 16 Jan 2025eventBB-Demo webinar
+6 - 2 Jan 2025dealLornefield Pensions Administration – Renewal
- 12 Dec 2024callLornefield Pensions Administration / BB-Demo – Check In
- 5 Dec 2024email_threadCatching up before the year ends
- 14 Oct 2024callLornefield Pensions Administration / BB-Demo – Check In
- 25 Sep 2024email_threadYour support ticket
- 24 Sep 2024ticketEmail connector not syncing
- 6 Aug 2024email_threadQuarterly review follow-up+1
- 5 Aug 2024callLornefield Pensions Administration / BB-Demo – Qbr+1
- 31 Jul 2024email_threadFinding a time for the QBR
- 13 Jun 2024ticketSearch results display issue
- 14 May 2024ticketCross-source dashboard queries
- 23 Apr 2024callLornefield Pensions Administration / BB-Demo – Check In
- 21 Mar 2024eventBB-Demo webinar
+5 - 21 Mar 2024callLornefield Pensions Administration / BB-Demo – Proposal
- 13 Mar 2024email_threadA quick word before the proposal
- 12 Mar 2024email_threadFollowing up on our conversation about Growth
+2 - 11 Mar 2024callLornefield Pensions Administration / BB-Demo – Negotiation+2
- 8 Mar 2024dealLornefield Pensions Administration – Expansion
- 22 Feb 2024callLornefield Pensions Administration / BB-Demo – Check In
- 15 Feb 2024email_threadQuick check-in this week
- 6 Feb 2024email_threadFollow-up from the review
- 5 Feb 2024callLornefield Pensions Administration / BB-Demo – Qbr
- 26 Jan 2024email_threadFinding a time for the Lornefield review
- 28 Dec 2023callLornefield Pensions Administration / BB-Demo – Check In
- 8 Nov 2023callLornefield Pensions Administration / BB-Demo – Check In
- 25 Aug 2023ticketCall recording duration mismatch
- 4 Aug 2023callLornefield Pensions Administration / BB-Demo – Qbr+1
- 10 Jul 2023ticketNightly refresh timing
- 5 Jul 2023callLornefield Pensions Administration / BB-Demo – Check In
- 28 Jun 2023email_threadCatching up on how the brain is going
- 16 May 2023callLornefield Pensions Administration / BB-Demo – Training
- 11 May 2023email_threadTraining session scheduling
- 9 May 2023callLornefield Pensions Administration / BB-Demo – Training
- 4 May 2023ticketClarification on payment terms for our invoice
- 19 Apr 2023callLornefield Pensions Administration / BB-Demo – Onboarding
- 6 Apr 2023email_threadKickoff follow-up and next steps+1
- 5 Apr 2023callLornefield Pensions Administration / BB-Demo – Kickoff+1
- 3 Apr 2023callLornefield Pensions Administration / BB-Demo – Kickoff
- 1 Mar 2023email_threadNegotiation follow-up - Lornefield+1
- 28 Feb 2023callLornefield Pensions Administration / BB-Demo – Negotiation+1
- 8 Feb 2023email_threadProposal follow-up - Lornefield
- 6 Feb 2023callLornefield Pensions Administration / BB-Demo – Proposal
- 1 Feb 2023email_threadProposal conversation
- 19 Jan 2023email_threadFollow-up after the Lornefield demo+1
- 17 Jan 2023callLornefield Pensions Administration / BB-Demo – Demo+1
- 9 Jan 2023email_threadScheduling a demo for Lornefield
- 30 Dec 2022callLornefield Pensions Administration / BB-Demo – Discovery
- 9 Dec 2022dealLornefield Pensions Administration – New
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