CRM connector not syncing

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Tannahill Systems: documents · CRM connector not syncing

Scott Galbraith reported the CRM connector stopped syncing after working normally. Callie Brennan investigated; internal notes indicate likely rate limit or quota issue on customer side.

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What happened

What this says

Current to 11 Oct 26

Scott Galbraith reported the CRM connector stopped syncing after working normally. Callie Brennan investigated; internal notes indicate likely rate limit or quota issue on customer side.

Problem: CRM connector had no new records for a couple of days despite the status showing as running normally.

Handling: Callie Brennan asked for error messages and sync history. Scott confirmed no visible errors. Callie escalated internally; data flow logs showed inbound requests stopping. Diagnosis: likely rate limit or quota issue at the customer's CRM.

Watch: This broke data freshness directly. The brain was not receiving fresh data even though the connector appeared to be running. This is a core value driver for the customer.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

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Details

Updated 9 Oct 26

Priorityhigh

Statusclosed

Categoryconnector_sync

Channelweb

First response (min)55

CSAT5

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Trail

created · Scott Galbraith 9 Feb 2024 09:52
The CRM connector appears to have stopped syncing. Our last update was a couple of days ago and nothing has come through since. Can you investigate?
public_reply · Callie Brennan 9 Feb 2024 10:47
Hi Scott, just so I've got this right - no new records since a couple of days ago and the status shows running. Can you check the admin panel for any error messages under the connector details? Also, when did the last successful sync complete?
public_reply · Scott Galbraith 9 Feb 2024 10:52
No error messages that I can see. The status just shows as running normally, but the data clearly isn't refreshing.
internal_note · Callie Brennan 9 Feb 2024 16:31
Connector auth still valid. Data flow logs show inbound requests stopping a couple of days ago. Likely rate limit or quota issue on customer side. Need Ewan to check API health.
status_change · Callie Brennan 12 Feb 2024 13:43
status_change · 16 Feb 2024 23:59

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

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Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
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The site itself does not call an AI model; answers in Claude come from the same figures you see here.

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Data	Records
Organisations	150
People at customers	573
BB-Demo staff	48
Calls	1,382
Email threads	2,122
Support tickets	789
Documents	850
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Invoices	187
Events	49
News items	84

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

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