Callie Brennan

Finance team access setup

Ticketclosed

Tannahill Systems: documents logo Tannahill Systems: documents · Finance team access setup

Customer wants to expand access to finance team to query invoicing data without seeing customer PII. Callie explains that role-based scoping can handle this with appropriate data restrictions.

Priority normal

What happened

What this says

Current to 11 Oct 26

Customer wants to expand access to finance team to query invoicing data without seeing customer PII. Callie explains that role-based scoping can handle this with appropriate data restrictions.

Problem: Scott is expanding access to the brain for the finance team, who need to run queries against invoicing data but should not see customer personal information. Handling: Callie confirmed that role-based scoping can create a Finance role mapped to specific data scopes, allowing access to invoicing tables only. Watch: Significant adoption signal; the brain is expanding from support team to finance, showing cross-departmental value recognition.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

Details

Updated 9 Oct 26
Prioritynormal
Statusclosed
Categoryaccess_permissions
Channelweb
First response (min)434
CSAT5
Helpdeskmade from

Trail

  1. Scott Galbraith
    public_reply · Scott Galbraith 13 Dec 2023 14:21
    Hi, quick follow-up from our earlier conversation - we'd like to add our finance admin to the brain. Can you walk me through the permissions setup?
  2. Scott Galbraith
    created · Scott Galbraith 13 Dec 2023 15:19
    We're looking to expand access to the brain for our finance team. We need them to be able to run queries against our invoicing data but not see customer PII. How should we configure that?
  3. Callie Brennan
    public_reply · Callie Brennan 13 Dec 2023 22:33
    Perfect timing - this is exactly what role-based scoping is built for. You can create a Finance role that maps to specific data scopes, and that maps cleanly to your access model. I can help you set that up before we switch on the refresh. Just need to know which invoicing tables you want them to access. Thanks, Callie
  4. Callie Brennan
    status_change · Callie Brennan 20 Dec 2023 10:21
  5. status_change · 24 Dec 2023 23:59
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