Duplicate merchant entries in search

Ticketclosed

Bayard Lane Payments: documents · Duplicate merchant entries in search

Javier reported duplicate merchants appearing in search with different data. Olivia identified a connector sync issue, cleaned the data and confirmed resolution.

Priority normal

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What happened

What this says

Current to 11 Oct 26

Javier reported duplicate merchants appearing in search with different data. Olivia identified a connector sync issue, cleaned the data and confirmed resolution.

Problem: Merchants appeared multiple times in search results with inconsistent volume data, confusing the team. Handling: Olivia traced the cause to the connector pulling duplicate records during sync yesterday, cleaned the data in the brain and confirmed resolution with Javier. Watch: Monitor this connector for similar issues. If duplicates recur, the source system or sync configuration may need review.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categorydata_quality

Channelweb

First response (min)65

CSAT5

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Trail

created · Javier Ortiz 25 Jun 2026 12:05
We're getting duplicate merchant entries in search results. The same merchants are appearing multiple times with different data attached. This is causing confusion for our team.
public_reply · Olivia Grant 25 Jun 2026 13:10
Hi Javier, thanks for reporting this. I'd like to see an example so we can look at the data. Can you share one of the affected merchants? Thanks, Olivia
public_reply · Javier Ortiz 26 Jun 2026 12:57
Sure, there are several appearing with different volume data. I'll send you the details separately so you can see which ones are duplicated.
internal_note · Olivia Grant 26 Jun 2026 15:42
Found cause - connector pulled duplicate records from the source system yesterday during sync. Cleaned data in the brain. Confirmed resolved with Javier.
status_change · Olivia Grant 2 Jul 2026 12:51
status_change · 6 Jul 2026 23:59

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	150
People at customers	573
BB-Demo staff	48
Calls	1,382
Email threads	2,122
Support tickets	789
Documents	850
Deals	217
Invoices	187
Events	49
News items	84

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

Who to contact

Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

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