Would like to see custom metric calculations

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Kadewerk Software: documents · Would like to see custom metric calculations

Yara El Idrissi requested custom formulas for dashboard calculations, specifically for average resolution time. Olivia Grant noted this is available in Growth tier.

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Yara El Idrissi requested custom formulas for dashboard calculations, specifically for average resolution time. Olivia Grant noted this is available in Growth tier.

Feature gap identified by power user building sophisticated dashboards on Starter tier. Yara wants derived metrics unavailable in current tier. Olivia correctly identified Growth tier feature with formulas. Yara's response ("given how much we're using it now") signals heavy usage and readiness for upgrade conversation.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

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Updated 9 Oct 26

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Categoryfeature_request

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created · Yara El Idrissi 8 Sep 2026 09:36
I'm trying to build a dashboard that calculates our average resolution time across all support tickets. I can see the raw data but there's no way to do math on it. Could we get a feature for custom formulas or metrics? It would help us track performance better.
public_reply · Olivia Grant 8 Sep 2026 12:12
Hi Yara, that's a great use case. Custom calculations aren't available in Starter yet, but Growth tier includes a dashboard builder with formulas. Would that fit your needs? Let me know. Thanks, Olivia.
public_reply · Yara El Idrissi 9 Sep 2026 16:35
Thanks for the suggestion. We might need to explore that, given how much we're using it now. Can you send me details about what's included?
status_change · Olivia Grant 9 Sep 2026 17:42
status_change · 13 Sep 2026 23:59

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

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B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

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Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
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Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
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The site itself does not call an AI model; answers in Claude come from the same figures you see here.

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Data	Records
Organisations	150
People at customers	573
BB-Demo staff	48
Calls	1,382
Email threads	2,122
Support tickets	789
Documents	850
Deals	217
Invoices	187
Events	49
News items	84

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

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