What happened
What this says
Current to 11 Oct 26Yara El Idrissi asked how to share a built dashboard with colleagues without brain accounts. Olivia Grant explained all users need accounts but the provisioning process is quick.
Customer explored self-service solution before contacting support. Dashboard feature is being shared across the team, driving adoption. Slow first response time (531 minutes) may indicate support capacity strain. Clear explanation provided and set expectations.
Details
Updated 9 Oct 26Prioritylow
Statusclosed
Categoryhow_to
Channelemail
First response (min)531
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Trail
- public_reply · Yara El Idrissi 13 Mar 2026 09:40Actually, I think I found something in the sidebar that might be what I need. Let me try that.
- created · Yara El Idrissi 13 Mar 2026 12:42Hi, I'm working through the brain with our support team. I'd like to share a dashboard I've built with colleagues who don't have a login yet. Is there a way to do that, or does each person need their own account?
- public_reply · Olivia Grant 13 Mar 2026 21:33Hi Yara, everyone does need their own account, but it's quick to add them. Your account owner can invite them to the same tier, and they'll get an email to set up. Let me know if you need more help. Thanks, Olivia.
- status_change · 23 Mar 2026 23:59
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