Dashboards not updating after refresh

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Garrow Lusk: documents · Dashboards not updating after refresh

Nightly refresh failed, leaving dashboards with stale data impacting reporting. Kayleigh Roberts reported on 22 Jul 2026. First response took 151 minutes. Solved 27 Jul 2026 as part of wider incident.

Priority high

made from

What happened

What this says

Current to 12 Oct 26

Nightly refresh failed, leaving dashboards with stale data impacting reporting. Kayleigh Roberts reported on 22 Jul 2026. First response took 151 minutes. Solved 27 Jul 2026 as part of wider incident.

Problem: The nightly refresh failed on 22 Jul 2026, one day after an earlier issue, leaving dashboards displaying stale data that was blocking reporting work.

Handling: Olivia Grant confirmed this was part of a wider refresh incident (inc_2026_07_refresh) with engineering investigating the root cause. First response took 151 minutes.

Watch: This was a repeat failure within 24 hours. If refresh reliability continues to degrade, it poses risk to customer trust in the brain's data freshness commitment.

AI · claude-haiku-4-5-20251001 · 12 Oct 2026

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Details

Updated 9 Oct 26

Priorityhigh

Statusclosed

Categorydata_freshness

Channelweb

First response (min)151

Incidentinc_2026_07_refresh

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Trail

created · Kayleigh Roberts 22 Jul 2026 12:38
Same issue as before - dashboards showing old data. The nightly refresh appears to have failed again. We're getting behind on reporting.
internal_note · Olivia Grant 22 Jul 2026 12:58
Part of wider refresh incident. Engineering investigating root cause.
public_reply · Olivia Grant 22 Jul 2026 15:09
Hi Kayleigh, thanks for letting us know. We're aware of this and our engineers are investigating. This is the same refresh issue from yesterday. I'll update you as soon as we have it fixed.
status_change · Olivia Grant 27 Jul 2026 13:29
status_change · 31 Jul 2026 23:59

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

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Help & Support

B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	150
People at customers	573
BB-Demo staff	48
Calls	1,382
Email threads	2,122
Support tickets	789
Documents	850
Deals	217
Invoices	187
Events	49
News items	84

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

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Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

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