CRM connector not syncing

Ticketclosed

Garrow Lusk: documents · CRM connector not syncing

CRM connector stopped syncing new records after 2026-07-15. Olivia Grant suggested reconnection; ticket resolved after 28-day troubleshooting cycle.

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What happened

What this says

Current to 12 Oct 26

CRM connector stopped syncing new records after 2026-07-15. Olivia Grant suggested reconnection; ticket resolved after 28-day troubleshooting cycle.

Problem: Kayleigh Roberts reported CRM connector not ingesting new records since 2026-07-15 afternoon. Handling: Olivia Grant responded within 247 minutes (4+ hours; exceeds 1-hour Growth tier SLA) and asked about recent connection changes, suggesting connector reconnection. No further customer comments recorded in ticket. Watch: SLA miss on first response. Extended 28-day closure period suggests slow customer action on reconnection or prolonged troubleshooting. Opportunity to improve MTTR for connector issues.

AI · claude-haiku-4-5-20251001 · 12 Oct 2026

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Details

Updated 9 Oct 26

Prioritylow

Statusclosed

Categoryconnector_sync

Channelchat

First response (min)247

CSAT4

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Trail

created · Kayleigh Roberts 15 Jul 2026 17:03
Hi, our CRM connector seems to have stopped pulling in new records. Nothing's come through since yesterday afternoon. Can you check what's happening?
public_reply · Olivia Grant 15 Jul 2026 21:10
Hi Kayleigh, thanks for reporting this. Just so I've got this right, the CRM connector isn't picking up new records. Have you made any changes to your CRM connection recently? Can you try reconnecting the connector and let me know what you see?
status_change · Olivia Grant 12 Aug 2026 12:41
status_change · 16 Aug 2026 23:59

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	150
People at customers	573
BB-Demo staff	48
Calls	1,382
Email threads	2,122
Support tickets	789
Documents	850
Deals	217
Invoices	187
Events	49
News items	84

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

Who to contact

Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

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