CRM connector stopped loading data

Ticketclosed

Garrow Lusk: documents · CRM connector stopped loading data

Kayleigh Roberts reported the CRM connector had stopped updating data, with the last refresh showing data from several days prior. Callie Brennan verified that API credentials were valid but the root cause was not explicitly stated.

Priority normal

made from

What happened

What this says

Current to 11 Oct 26

Kayleigh Roberts reported the CRM connector had stopped updating data, with the last refresh showing data from several days prior. Callie Brennan verified that API credentials were valid but the root cause was not explicitly stated.

Problem: CRM connector has stalled; data is now stale, several days old. This breaks the core value of the brain. Handling: Callie checked API credentials and found them valid, ruling out the most obvious cause. The ticket shows solved status but resolution is not documented. Watch: This is a high-urgency data freshness issue. If the connector remains broken, the brain becomes unreliable. The root cause beyond credentials needs investigation and resolution.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

AImade from

Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryconnector_sync

Channelemail

First response (min)201

Helpdeskmade from

Trail

created · Kayleigh Roberts 17 Oct 2023 16:15
The CRM connector appears to have stopped updating. The last refresh shows data from several days ago. We haven't made any changes on our end, so not sure what's happened.
public_reply · Callie Brennan 17 Oct 2023 19:36
I've picked this up. Before we switch on the refresh, I need to check a couple of things with your CRM connection. Can you confirm the API credentials are still valid? Thanks, Callie
public_reply · Kayleigh Roberts 18 Oct 2023 14:55
We've verified the credentials: they're all correct. Not sure what else could be the issue.
status_change · Callie Brennan 25 Oct 2023 17:29
status_change · 29 Oct 2023 23:59

Helpdeskmade from

BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	150
People at customers	573
BB-Demo staff	48
Calls	1,382
Email threads	2,122
Support tickets	789
Documents	850
Deals	217
Invoices	187
Events	49
News items	84

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

Who to contact

Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

Help