User unable to access dashboards

Ticketclosed

Carrowkeel Software: documents · User unable to access dashboards

Regular user unable to access Dashboards tab after weekend sync; retained search and chat. Olivia re-added user to Dashboards group; access restored.

Priority high

made from

What happened

What this says

Current to 12 Oct 26

Regular user unable to access Dashboards tab after weekend sync; retained search and chat. Olivia re-added user to Dashboards group; access restored.

Problem: User lost access to Dashboards over the weekend while retaining search and chat. Cause: Accidentally removed from Dashboards user group during a sync over the weekend. Handling: Olivia confirmed permissions scope, identified the group removal, and re-added the user within five days. Speed: 96-minute first response met the Growth tier SLA. Watch: Automated syncs that modify user groups risk silent permission loss; add audit logging.

AI · claude-haiku-4-5-20251001 · 12 Oct 2026

AImade from

Details

Updated 9 Oct 26

Priorityhigh

Statusclosed

Categoryaccess_permissions

Channelemail

First response (min)96

Helpdeskmade from

Trail

created · Siobhán Nolan 4 Dec 2025 09:18
Hi, One of our team members has lost access to the dashboards in the brain. They can still log in and see chat and search, but the dashboards tab is completely hidden. This happened over the weekend and they need it back for a client review tomorrow. Can you help? Siobhán
public_reply · Olivia Grant 4 Dec 2025 10:54
Hi Siobhán, I can help. Just to confirm: the user can see the search and chat features, but the Dashboards builder itself isn't showing? A couple of questions: 1. Are they an admin or a regular user? 2. Has anyone else on your team lost access? 3. Have they tried logging out and back in? Thanks, Olivia
public_reply · Siobhán Nolan 5 Dec 2025 16:11
They're a regular user, not an admin. No one else has had the same issue. We tried logging out and back in with no change. They're still locked out of the dashboards feature. Siobhán
public_reply · Olivia Grant 9 Dec 2025 11:22
Thanks for checking that. I've found the issue, they were accidentally removed from the Dashboards user group during a sync over the weekend. I've re-added them now. They should see the Dashboards tab next time they refresh. Can you ask them to try again and let me know if it's back? Olivia
status_change · Olivia Grant 10 Dec 2025 13:33
status_change · 14 Dec 2025 23:59

Helpdeskmade from

BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	150
People at customers	573
BB-Demo staff	48
Calls	1,382
Email threads	2,122
Support tickets	789
Documents	850
Deals	217
Invoices	187
Events	49
News items	84

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

Who to contact

Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

Help Ask B