How to set up date filters on queries
Ticketclosed
Vellacott Payments: documents · How to set up date filters on queries
Femi Olatunji asked how to filter data by date range in the brain. Olivia Grant sent documentation; Femi reported continued confusion about which date field to use.
Priority low
What happened
What this says
Current to 11 Oct 26Femi Olatunji asked how to filter data by date range in the brain. Olivia Grant sent documentation; Femi reported continued confusion about which date field to use.
Problem: User unsure how to set up date range filters. Handling: Olivia Grant shared docs and step-by-step guidance. Femi's follow-up revealed confusion because records have multiple date fields. Olivia advised confirming the right field. Closed in 19 days. Watch: Slow resolution and continued confusion suggest documentation could be clearer.
Details
Updated 9 Oct 26Prioritylow
Statusclosed
Categoryhow_to
Channelweb
First response (min)907
CSAT5
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Trail
created · Femi Olatunji 10 Jul 2026 16:37Hi, I'm trying to filter data by a date range in the brain. I want to exclude older records, but I'm not sure how to set up a proper filter. Could you explain the steps?- public_reply · Olivia Grant 11 Jul 2026 07:44Hi Femi, good question. When you're building a query, you can use the filters panel to set date constraints. I'll send you a link to the docs that walk through it step by step.
- public_reply · Femi Olatunji 13 Jul 2026 13:21Thanks for the docs. I set up a filter but I'm still getting some results outside my date range. Not sure what I'm missing.
- public_reply · Olivia Grant 14 Jul 2026 16:03Make sure you're filtering on the right date field - sometimes there are multiple date fields in a record. Once you confirm which one you need, the filter should work as expected.
- status_change · 2 Aug 2026 23:59
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