Search function not returning results for hyphenated terms

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Vellacott Payments: documents · Search function not returning results for hyphenated terms

Femi Olatunji reported that search returns no results for terms with hyphens (e.g. marketplace-enabled) even though records exist. Searching without hyphens works fine.

Priority normal

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What happened

What this says

Current to 11 Oct 26

Femi Olatunji reported that search returns no results for terms with hyphens (e.g. marketplace-enabled) even though records exist. Searching without hyphens works fine.

Problem: Search function broken on hyphenated terms; "marketplace-enabled" returns nothing while "marketplace" works. Handling: Olivia Grant requested specific examples. Root cause and resolution are not recorded in the ticket. Watch: Search is a core feature for discovery. Broken search on common term patterns reduces user engagement.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categorybug

Channelweb

First response (min)336

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created · Femi Olatunji 10 Apr 2026 08:57
I'm experiencing an issue with the search function. When I search for terms with hyphens in them, I'm getting no results even though I know those records exist in the database. Other searches work fine, but anything with a hyphen seems broken. Can you investigate?
public_reply · Olivia Grant 10 Apr 2026 14:33
Thanks for reporting that. Can you give me an example of a search term that's not working? That'll help me trace where the issue is.
public_reply · Femi Olatunji 13 Apr 2026 12:16
The search term is "marketplace-enabled" with a hyphen. When I search for just "marketplace" it works fine, but the hyphenated version returns nothing. Same issue with other hyphenated terms I've tried.
status_change · Olivia Grant 24 Apr 2026 12:31
status_change · 28 Apr 2026 23:59

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

Help & Support

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Help & Support

B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	150
People at customers	573
BB-Demo staff	48
Calls	1,382
Email threads	2,122
Support tickets	789
Documents	850
Deals	217
Invoices	187
Events	49
News items	84

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

Who to contact

Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

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