Dashboard metrics don't match raw data

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Vellacott Payments: documents · Dashboard metrics don't match raw data

Dashboard totals diverged from raw data queries for the same date range and filters. BB-Demo identified duplicate user records in the index causing different results between dashboard and raw queries.

Priority normal

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What happened

What this says

Current to 11 Oct 26

Dashboard totals diverged from raw data queries for the same date range and filters. BB-Demo identified duplicate user records in the index causing different results between dashboard and raw queries.

Problem: Dashboard query and raw data query for the same period showed different totals, affecting reporting accuracy and user confidence.

Handling: Olivia requested screenshots to compare. Femi provided comparison showing discrepancy. Internal investigation found duplicate user records in index; dashboard deduping them while raw query did not.

Impact: Data quality issue caused metric divergence. Cleanup of user table required.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categorydata_quality

Channelemail

First response (min)184

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created · Femi Olatunji 4 Feb 2026 11:45
I've built a couple of dashboards to track user activity, but the numbers don't match the raw data. Same date range, same filters, but the totals are different. Can you help me figure out what's going on?
public_reply · Olivia Grant 4 Feb 2026 14:49
Hi Femi, I can help with that. Can you share a screenshot of the dashboard query and the raw data result you're comparing? That'll help me spot if there's a calculation difference or something in how the connector is pulling the data.
public_reply · Femi Olatunji 5 Feb 2026 10:42
Sure, the dashboard shows one figure but the raw query shows a different total for the same period. I've attached the screenshots so you can see the difference.
internal_note · Olivia Grant 5 Feb 2026 15:05
Checked the raw data. Difference is duplicate user records in the index. Dashboard is deduping, raw query isn't. Need to clean up user table first.
status_change · Olivia Grant 13 Feb 2026 14:51
status_change · 17 Feb 2026 23:59

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

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Help & Support

B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	150
People at customers	573
BB-Demo staff	48
Calls	1,382
Email threads	2,122
Support tickets	789
Documents	850
Deals	217
Invoices	187
Events	49
News items	84

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

Who to contact

Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

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