Duplicate records in brain

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Vellacott Payments: documents · Duplicate records in brain

Duplicate transaction records in CRM data were caused by two fields being mapped to the same source. BB-Demo corrected the mapping and resolved the issue after the next refresh cycle.

Priority high

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What happened

What this says

Current to 11 Oct 26

Duplicate transaction records in CRM data were caused by two fields being mapped to the same source. BB-Demo corrected the mapping and resolved the issue after the next refresh cycle.

Problem: Duplicate records appeared only in CRM data, affecting transaction search accuracy. Femi reported the same transaction appearing twice.

Handling: Olivia Grant identified a configuration error: two CRM fields were mapped to the same source, creating duplicates on sync. She corrected the mapping and expected resolution after the nightly refresh.

Impact: Data quality issue resolved via configuration fix. No recurring risk indicated from current evidence.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

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Details

Updated 9 Oct 26

Priorityhigh

Statusclosed

Categorydata_quality

Channelweb

First response (min)144

CSAT4

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Trail

public_reply · Femi Olatunji 4 Dec 2025 09:04
The duplicates are appearing only in the CRM data, not the accounting records. It looks like it might be a syncing issue from our end.
internal_note · Olivia Grant 4 Dec 2025 10:56
Customer reporting duplicate records in CRM data. Femi says it's only in CRM, not accounting. Could be a configuration issue with the connector. Need to check their mapping rules.
created · Femi Olatunji 4 Dec 2025 12:23
Hi support, we're seeing duplicate records in our data. Specifically, when we search for transactions by customer ID, we're getting the same transaction twice. This is affecting our reporting accuracy. Can you help us identify the source of these duplicates?
public_reply · Olivia Grant 4 Dec 2025 14:47
Hi Femi, thanks for reporting this. I've looked at your CRM connector configuration and found the issue. You have two fields being mapped to the same source, which is creating duplicates when the connector syncs. I've corrected the mapping, it should clear up on the next refresh cycle, which runs tonight. Can you check again in the morning and let me know if the duplicates are gone?
status_change · Olivia Grant 11 Dec 2025 15:30
status_change · 15 Dec 2025 23:59

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	150
People at customers	573
BB-Demo staff	48
Calls	1,382
Email threads	2,122
Support tickets	789
Documents	850
Deals	217
Invoices	187
Events	49
News items	84

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

Who to contact

Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

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