User capacity and pricing at renewal

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Brenneck Pay: documents · User capacity and pricing at renewal

Jonas asked about cost for additional users as the team hit the 40-user Growth plan limit and sought clarity on renewal pricing. Olivia confirmed pricing options and that renewal rate would stay the same.

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Current to 12 Oct 26

Jonas asked about cost for additional users as the team hit the 40-user Growth plan limit and sought clarity on renewal pricing. Olivia confirmed pricing options and that renewal rate would stay the same.

Problem: Team reached 40-user Growth limit; Jonas needed pricing for additional users and impact on renewal scheduled for February 2027. Handling: Olivia confirmed Growth plan costs £50k with 40 users included, additional users available in 10-user blocks, and renewal rate stays the same unless tier changes. She sent detailed pricing in a follow-up email. Next: Follow up on adoption trajectory before renewal.

AI · claude-haiku-4-5-20251001 · 12 Oct 2026

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Updated 9 Oct 26

Prioritylow

Statusclosed

Categorybilling

Channelweb

First response (min)875

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created · Jonas Albrecht 5 May 2026 10:18
We're seeing solid adoption on the team and we're now at the 40-user limit. What's the cost for additional users? And will our pricing change at renewal in February 2027? Cheers, Jonas
public_reply · Olivia Grant 6 May 2026 00:53
Hi Jonas, brilliant to see the uptake. Your Growth plan is £50,000 annually with 40 users included. You can add users in blocks of ten, and I'll email the pricing for those separately. Your renewal rate stays the same unless you change tier, so no surprise there. Thanks, Olivia
public_reply · Jonas Albrecht 7 May 2026 13:20
I don't see the pricing yet. Can you send that over?
public_reply · Olivia Grant 11 May 2026 15:16
Apologies for the lag. The pricing is on its way now in a separate email, with the impact on your February 2027 renewal included. Let me know if you'd like to add users. Thanks, Olivia
public_reply · Jonas Albrecht 13 May 2026 16:38
Thanks. We'll look at our adoption trajectory and come back to you on this before renewal.
status_change · Olivia Grant 18 May 2026 10:06
status_change · 22 May 2026 23:59

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

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