Cannot access regional branch data in the brain
Ticketpending
Merriott Lyle Distribution: documents · Cannot access regional branch data in the brain
Neil reported insufficient permissions error when accessing North Region Orders view despite being assigned regional director role. Olivia added the missing view permission while the ticket remained open.
What happened
What this says
Current to 12 Oct 26Neil reported insufficient permissions error when accessing North Region Orders view despite being assigned regional director role. Olivia added the missing view permission while the ticket remained open.
Problem: Neil couldn't access North Region Orders view despite holding the correct role. Handling: Olivia verified his role assignment in the system and discovered the view wasn't attached to it. She added the permission while ticket was still open. Watch: Ticket is still pending confirmation from Neil that access now works.
Details
Updated 9 Oct 26Trail
created · Neil Ashworth 7 Oct 2026 17:52I'm trying to access the regional branch data in the brain but I'm getting an 'Insufficient permissions' error when I log in. I should be able to see all the data for the North region since I'm the regional director for that area. Not sure if it's a role thing or if there's a permissions issue on your end.- public_reply · Olivia Grant 7 Oct 2026 23:25Hi Neil. Can you try a few things for me? First, log out completely and clear your browser cache, then log back in. If you're still seeing the same error, let me know the exact view you're trying to access. I can check your role assignment on our end and make sure the permissions are set up correctly for a regional director. Thanks, Olivia
- public_reply · Neil Ashworth 9 Oct 2026 12:22Done the cache clear and log back in, but I'm still getting the same error. When I try to access the 'North Region Orders' view, it says I don't have permission. But I need to see that for my account reviews. Is there a setting I'm missing, or is my role not set up right?
- public_reply · Olivia Grant 9 Oct 2026 16:19Thanks for trying that. I've checked your role in the system and I can see you're assigned the correct regional director role, but the 'North Region Orders' view isn't attached to that role yet. Let me add that view permission for you now. Can you try accessing it again in the next few minutes and let me know if it works? Thanks, Olivia