Nightly refresh not completing

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Merriott Lyle Distribution: documents · Nightly refresh not completing

Salesforce connector timed out during nightly refresh due to brief API availability issue. Olivia increased the timeout threshold and confirmed manual sync worked successfully.

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What happened

What this says

Current to 12 Oct 26

Salesforce connector timed out during nightly refresh due to brief API availability issue. Olivia increased the timeout threshold and confirmed manual sync worked successfully.

Problem: Nightly refresh failed to complete Salesforce data load with timeout errors around 06:15. Handling: Olivia identified a brief Salesforce API availability issue, increased the timeout threshold for the instance, and tested manual sync successfully. Outcome: Connector recovered and should handle future API blips without failing.

AI · claude-haiku-4-5-20251001 · 12 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categorydata_freshness

Channelemail

First response (min)372

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created · Tariq Saleem 11 Sep 2026 17:22
Hi, we're not seeing the data from our Salesforce connector after last night's load. I've checked the load log and there are errors from around 06:15 this morning. Looks like the Salesforce API sync is timing out partway through the refresh. The rest of the connectors loaded fine, so it's just that one. I'm not sure if there's a known issue on the Salesforce side or if we need to adjust the timeout settings on our end. Can you check? Cheers, Tariq
public_reply · Olivia Grant 11 Sep 2026 23:34
Thanks for that detail. I've checked our logs and can see the timeout at 06:15 that you mentioned. Looks like your Salesforce instance had a brief API availability issue, and our connector hit the timeout waiting for a response. I've increased the timeout threshold for your instance to give it more time to handle those blips. I've also tested the sync manually and it completed successfully. Your next nightly refresh should go through without the same issue. Let me know if you see any further errors. Thanks, Olivia
status_change · Olivia Grant 17 Sep 2026 14:01
status_change · 21 Sep 2026 23:59

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

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B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

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Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

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Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
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The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	150
People at customers	573
BB-Demo staff	48
Calls	1,382
Email threads	2,122
Support tickets	789
Documents	850
Deals	217
Invoices	187
Events	49
News items	84

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

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