Can we get on-demand refresh for specific connectors?
Ticketclosed
Merriott Lyle Distribution: documents · Can we get on-demand refresh for specific connectors?
Tariq requesting on-demand refresh capability for individual connectors to support regional director's live-call scenarios. Branch order system needs refresh once or twice daily during customer calls. Escalated to product team; not available in current release.
What happened
What this says
Current to 11 Oct 26Tariq requesting on-demand refresh capability for individual connectors to support regional director's live-call scenarios. Branch order system needs refresh once or twice daily during customer calls. Escalated to product team; not available in current release.
Problem: Regional director needs immediate branch order system data refresh during customer calls, not just nightly updates. Use case: once or twice daily during live calls, for one connector only. Handling: Olivia Grant logged as feature request and escalated to product team. Advised current nightly refresh usually only hours old. Asked for frequency estimate and scope (all admins or specific people) to help product team prioritise. Watch: Gap between nightly refresh cadence and live sales call process. Request is reasonable but requires product roadmap investment. Monitor for similar needs.
Details
Updated 9 Oct 26Trail
created · Tariq Saleem 24 Jun 2026 12:18Hi, one of our regional directors asks a lot of 'as of right now' questions about live order data from one of our branch systems. The nightly refresh is fine for most uses, but when he's in a call with a customer, he needs the latest data pulled immediately, not waiting until morning. Is there a way to trigger a refresh of a specific connector: just the branch order system, say, without waiting for the full nightly run? Would that be something you could add? Cheers, Tariq- public_reply · Tariq Saleem 24 Jun 2026 14:29To be clear, I don't mean he needs it every minute: probably once or twice a day in those live-call moments. And it would only be this one connector, not all our connectors. Just want to make sure you've got the full picture. Thanks.
- public_reply · Olivia Grant 24 Jun 2026 16:30Hi Tariq, thanks for the detail. I understand: your director needs a manual refresh of one connector on demand for those live-call scenarios. That's a good use case. I've logged this as a feature request and passed it to the product team. It's not something available in the current release, but I've marked it as something to look at for a future update. In the meantime, if the director needs a quick answer during a call, the last nightly refresh data is usually only a few hours old, so that might be close enough most times. I'll keep you posted if this moves forward. Thanks, Olivia
- public_reply · Olivia Grant 25 Jun 2026 14:50One more thing: I just looked up what information the product team would need to prioritise this. Do you know roughly how often the director would use this? And would you want it available to all admins on your account, or just specific people? That context helps them assess the scope. Let me know if you have those answers. Cheers, Olivia
- status_change · 29 Jun 2026 23:59