Duplicate account records in sync

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Merriott Lyle Distribution: documents · Duplicate account records in sync

About a dozen account records appeared as duplicates after an overnight sync; source data was clean, so duplication occurred during transformation or connector ingestion.

Priority normal

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What happened

What this says

Current to 12 Oct 26

About a dozen account records appeared as duplicates after an overnight sync; source data was clean, so duplication occurred during transformation or connector ingestion.

Problem: Tariq spotted duplicate records in the brain where each source record from the branch system was being ingested twice. Handling: Olivia asked for scope and root-cause detail; Tariq confirmed roughly a dozen affected records and identified that the connector was picking up two copies of each source record. Watch: The evidence does not show whether the root cause was resolved or the fix committed; investigation appeared to be ongoing.

AI · claude-haiku-4-5-20251001 · 12 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categorydata_quality

Channelemail

First response (min)288

CSAT5

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created · Tariq Saleem 24 Jul 2025 13:45
Hi. We've spotted duplicate records in the brain after last night's sync. I'm seeing multiple records where there should be one, across several accounts. I've checked the connector load log and the source data looks clean, so the duplication is happening somewhere in the transformation. I've spot-checked the mappings and they look correct, but I wanted to flag this before it cascades further. Can you investigate which rule might be causing this?
public_reply · Olivia Grant 24 Jul 2025 18:33
Thanks, Tariq. Just so I've got this right, the duplicates are new as of last night's run? I'll pull the sync logs and trace where they're being created. Can you tell me roughly how many records are affected and whether they're duplicates of the same source record or different records?
public_reply · Tariq Saleem 28 Jul 2025 15:01
Yes, they appeared after last night's sync. About a dozen affected records. Looking at the details, it looks like each source record from the branch system is being ingested twice, the connector is picking up two copies of the same record each time. I've cross-checked against the source and it's only there once.
status_change · Olivia Grant 30 Jul 2025 13:30
status_change · 3 Aug 2025 23:59

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

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B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	150
People at customers	573
BB-Demo staff	48
Calls	1,382
Email threads	2,122
Support tickets	789
Documents	850
Deals	217
Invoices	187
Events	49
News items	84

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

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Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

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