TMS connector not updating

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Copperwick Logistics: documents · TMS connector not updating

Lauren Pacheco reported the TMS connector stopped syncing data two days prior and is not providing load status updates needed for the shipper view. Olivia Grant found the connector in error state and asked about recent API credential or connection changes.

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What happened

What this says

Current to 11 Oct 26

Lauren Pacheco reported the TMS connector stopped syncing data two days prior and is not providing load status updates needed for the shipper view. Olivia Grant found the connector in error state and asked about recent API credential or connection changes.

Problem: Lauren Pacheco reported the TMS connector has not synced data for two days, blocking the team's access to the shipper view.

Handling: Olivia Grant checked logs and found the connector in error state. She asked whether the TMS team made changes to API credentials or settings, which typically cause sync failures. She requested credential verification in Snowflake.

Watch: Connector failures block operational views. Follow up to confirm the issue is resolved and credentials are correct.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryconnector_sync

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First response (min)128

CSAT5

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created · Lauren Pacheco 20 Jul 2026 10:28
Hi, our TMS connector dropped syncing data about two days ago. We're not getting any load status updates and the team needs this for the shipper view. What's going on?
public_reply · Olivia Grant 20 Jul 2026 12:36
Hi Lauren, I've checked the logs and the connector went into an error state recently. Did your TMS team make any changes to the API credentials or connection settings around then? That's usually what causes this. Can you verify the credentials in your Snowflake account are still correct and let me know if the issue persists? Thanks, Olivia
status_change · Olivia Grant 29 Jul 2026 13:15
status_change · 2 Aug 2026 23:59

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