Olivia Grant

How do I add a new admin?

Ticketclosed

Auerhain Industrietechnik: documents logo Auerhain Industrietechnik: documents · How do I add a new admin?

Lena Becker asked how to promote a colleague to admin for day-to-day system management. Olivia Grant explained the admin invitation process. Lena also asked whether session timeouts can be adjusted for her team.

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What happened

What this says

Current to 11 Oct 26

Lena Becker asked how to promote a colleague to admin for day-to-day system management. Olivia Grant explained the admin invitation process. Lena also asked whether session timeouts can be adjusted for her team.

Problem: Lena Becker needed to promote a colleague to admin to handle daily user and system management.

Handling: Olivia Grant explained the invitation process: invite via admin panel, colleague receives activation link, existing accounts merge. Lena followed up asking about session timeout adjustment.

Watch: The session timeout question suggests possible compliance or security policy needs. Follow up to understand whether this is a feature gap or requirement for Enterprise tier.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

Details

Updated 9 Oct 26
Prioritylow
Statusclosed
Categoryaccess_permissions
Channelemail
First response (min)903
CSAT4
Helpdeskmade from

Trail

  1. Lena Becker
    created · Lena Becker 17 Jun 2026 11:34
    I need to add a colleague as admin. He'll handle day-to-day management. What's the process, and what happens to his existing user account?
  2. Olivia Grant
    public_reply · Olivia Grant 18 Jun 2026 02:37
    Hi Lena, invite him via the admin panel under people. He'll get an activation link. His account will merge with any existing account. Let me know if you hit issues. Thanks, Olivia
  3. Lena Becker
    public_reply · Lena Becker 22 Jun 2026 16:48
    Perfect, he's set up. Can I also adjust session timeouts for our team?
  4. Olivia Grant
    status_change · Olivia Grant 9 Jul 2026 11:48
  5. status_change · 13 Jul 2026 23:59
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