What happened
What this says
Current to 11 Oct 26Lena Becker asked how to promote a colleague to admin for day-to-day system management. Olivia Grant explained the admin invitation process. Lena also asked whether session timeouts can be adjusted for her team.
Problem: Lena Becker needed to promote a colleague to admin to handle daily user and system management.
Handling: Olivia Grant explained the invitation process: invite via admin panel, colleague receives activation link, existing accounts merge. Lena followed up asking about session timeout adjustment.
Watch: The session timeout question suggests possible compliance or security policy needs. Follow up to understand whether this is a feature gap or requirement for Enterprise tier.
Details
Updated 9 Oct 26Trail
- created · Lena Becker 17 Jun 2026 11:34I need to add a colleague as admin. He'll handle day-to-day management. What's the process, and what happens to his existing user account?
- public_reply · Olivia Grant 18 Jun 2026 02:37Hi Lena, invite him via the admin panel under people. He'll get an activation link. His account will merge with any existing account. Let me know if you hit issues. Thanks, Olivia
- public_reply · Lena Becker 22 Jun 2026 16:48Perfect, he's set up. Can I also adjust session timeouts for our team?
- status_change · 13 Jul 2026 23:59