What happened
What this says
Current to 11 Oct 26Customer verified invoice and renewal terms. Enterprise contract renews 31 May 2027 at £114k, confirmed locked in.
Problem: Linnea asked for clarification on a £114k invoice and the renewal price to ensure terms matched what was discussed. Handling: Olivia reviewed the contract file and confirmed the invoice is correct and the renewal price of £114k is locked in for 31 May 2027. Customer satisfied with verification.
Details
Updated 9 Oct 26Prioritynormal
Statusclosed
Categorybilling
Channelemail
First response (min)304
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- created · Linnea Holm 28 Jul 2026 09:29Hi, can you clarify our billing? We received an invoice for £113,500 but I want to confirm the contract terms match what we discussed. Also, I'd like to verify the renewal price is correct and when the contract ends.
- public_reply · Olivia Grant 28 Jul 2026 14:33Thanks for reaching out, Linnea. I'll check your contract and invoice. Can you confirm which contract term you're asking about? That way I can verify everything matches.
- public_reply · Linnea Holm 30 Jul 2026 14:14The Enterprise contract that started on 1 Jun 2025. I want to make sure the renewal price is locked in correctly.
- public_reply · Olivia Grant 31 Jul 2026 11:43I've checked your file. Your Enterprise contract renews on 31 May 2027 at £113,500. That's locked in, and your invoice is correct. Let me know if you have any other questions.
- status_change · 4 Aug 2026 23:59
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